Guest FAQs

The purpose of this article is to speak directly to those who may be walking through the Guest Portal first hand, who may have some questions on regarding the Property Management Company’s use of Autohost, and various aspects of the Guest Portal.

General Questions

Question: Can I verify that the company I am booking with is, in fact, using Autohost’s services?

Answer: If you’re unsure and would like to validate that the company is, in fact, using Autohost, you may reach out to our team at and we will be able to confirm for you. If you have further questions, we would ask that you reach out to the company directly.


Question: Why is this company using Autohost?

Answer: Our customers use Autohost for a number of reasons, including but not limited to the following:

  • Comply with local laws about guest registration

  • Protect other guests and neighbors from parties, sex offenders, and criminal activity concerns

  • Know their customers to provide a personalized experience


Question: What verifications are you running on guests?

Answer: The verifications used vary depending on the unique needs of each business we support. The checks typically involve assessments like ID verification (just like at a hotel), and security deposits.


Question: I already submitted my ID / other verification on [booking source, ie. Airbnb, etc] - why am I being asked to submit this information again?

Answer: The screening processes in place help to verify your identity, analyze and flag potential risks, validate payment methods, confirm social accounts, and scan through criminal databases for past sex offenses and other possible threats** - Autohost is dedicated to guest safety, and the Property Management Company’s use of Autohost is similarly dedicated to keeping their guests and staff as safe as possible.

Information collected is to be used for verification purposes only, and not shared with third parties.


** The threats analyzed for will depend on which verification steps the given company has chosen to enable for their establishment.


Question: What happens when a booking or transaction is cancelled?

Answer: Exact internal processes (including communication sent to the guest following cancellation) are determined by the property management company. In the case of Autohost, the guest will be removed from the process and all further communication. For any data related requests (ie. deletion of) we recommend reaching out to your host directly.


Data & Privacy Policy Related Questions

Question: Am I able to review Autohost’s Privacy Policy in full?

Answer: Of course, you may find our Privacy Policy here and review at your discretion.


Question: How long is data stored within Autohost?

Answer: Data is stored for the minimum length of time required by local authorities and / or insurance providers.


Question: Does Autohost share or sell personal data?

Answer: No! The information Autohost collects belongs to the account owner, with Autohost acting as the data processor only.


Question: Who has access to my information?

Answer: Only the Property Management operator has access to your data.


Question: Where are Autohost’s servers located?

Answer: Autohost utilizes “serverless” technology. Although we do not use servers in the traditional sense, our computer and storage clusters are primarily located in the United States and Canada.

All traffic is protected using TLS with 256-bit encryption keys when transmitted to the Autohost network.


Question: How can I, the guest, request my data be deleted?

Answer: Guests who wish to have their information removed must send such requests to their service provider / host. The service provider / host can then request this removal by contacting our Privacy team ( with the reservation or transaction ID.