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      Intro to Guest Portal

      Learn how to configure settings in Guest Portal.

      Table of Contents

      1. Screens

      2. Settings

      3. Whitelist

      4. Addons

      5. Messages

      6. Sources

      Screens

      This gives you the ability to select the type of personal data screens you wish to request from the guest.

      Learn about the types of screens by reading this article: Learn about the Guest Portal Screens

      Settings

      This setting gives you the ability to configure the following functions: 

      1. Enable Notification Emails to PM

        This gives you the ability to receive email alerts when a guest completes the Guest Portal.

        Default Setting: OFF

      2. Enable Guest Portal

        This gives you the ability to turn ON/OFF the Guest Portal. This is commonly used for testing purposes. 

        Default Setting: ON

      3. Force My Company Brand on All Booking Sources

        This gives you the ability to 'force' or display your company logo and colours on the Guest Portal page of all booking sources. 

        Default Setting: ON

      Whitelist

      This tab gives you the ability to skip risk analysis on designated guests. Autohost will whitelist the IP Address of the guest so that they are not prompted to complete the verification portal. 

      Activation Steps:

      1. Go to Guest Portal > Whitelist.

      2. Click ADD IP to enter IP Address.

      3. Click SAVE. 

      Addons

      This tab outlines the list of Addons (or verification checks) that can be enabled on a reservation. It includes:

      1. ID Verification

      2. ID Collection (only)

      3. Fraud Detection

      4. Social Verification

      5. Security Deposits

      6. Background Checks

      7. Credit Checks

      8. Sex Offenders

      Activation Steps:

      1. Go to Guest Portal > Addons.

      2. Next, enable your desired addons* by clicking on the on/off toggle. Your selection will be auto-saved.

      *Please refer to your signed contract with Autohost to confirm which addons are included in your package, and which ones are offered at an additional cost. 

      To learn more about the type of information that is verified by these Addons, read How to Interpret Verification Results. 

      Messages

      This tab gives you the ability to create the message templates that you will use to communicate with guests that will direct them to the Guest Portal.

      Types of Messages:

      1. Guest Portal Invite (or Reservation Confirmation Message)

      2. Reminders (1 - unlimited #)

      3. You're Verified!

      4. Check-In Instructions

      To learn how to set up the messages, read Default Message Templates to Guests. 

      If your message flow is set up through your PMS, you will NOT need to use this feature.

      Sources

      This gives you the ability to enable Guest Portal screens on booking/reservations pulled from a specific booking source. 

      Types of Booking Sources:

      • Airbnb

      • Booking.com

      • Expedia

      • Vrbo

      • ...more to be added soon - stay tuned.

      Activation Steps:

      1. Go to Guest Portal > Sources.

      2. Click ADD BOOKING SOURCE.

      3. Click the three-dot ellipsis, and then click Rename

      4. Next, enter the name of the Booking Source (i.e. Airbnb, Expedia). Use the exact spelling of the source, as it appears on the reservation details. 

      5. Click OK.

      6. Next, click on the three-dot ellipsis again, and click Configure.

      7. On this page, you will see that the Screens are set to Default. Now, you get to decide which specific Guest Portal screens will be Required or Disabled, based on the Booking Source.