Troubleshooting with the Activity Log

A short guide on how to use the Activity Log for troubleshooting common issues.

Autohost logs multiple types of events and actions to help troubleshoot issues, improve accountability and reduce investigation times.

To view the global log select it from the left sidebar menu.

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The log viewer will load the most recent events in descending order.

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Clicking on an event item will open a modal window showing more details. If the event has a reservation context it will add a link to it.

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You can view a filtered log for each reservation in the Log tab.

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Each event has a status field to indicate whether the action succeeded, had an error, or warrants closer inspection.

Status Name	Description
success	Action succeeded.
error	Action failed with an error.
warning	Event should be reviewed or action failed but not because of a technical issue.

Topics are categories of events. The following topics are supported:

Topic Name	Description
guestportal	Events generated during Guest Portal activity. These events always have a reservation context.
account	Events generated on an account. These events do not have a reservation context.
integration	Events generated from external systems, such as PMS.

Guest Portal

Event Name	Status
Failed to Create Customer on Stripe	warning
Failed to Create Invoice on Stripe	warning
Guest Paid for Extra Services	success
Guest Portal Direct Link Completed	success
Guest Portal Completed	success
Guest Portal Started	success
Guest Portal Reservation Blocked for Disabled Listing	warning
Blocked Anonymous Connection to Guest Portal	warning
Guest Portal Screen Completed	success
Damage Waiver Charge Failed	warning
Payment Validation Failed	warning
Guest Portal Security Deposit Succeeded	success
Guest Paid for Damage Waiver	success
Payment Validation Succeeded	success
User Deleted Security Deposit task	success
User Refunded Security Deposit charge	success
User Started Security Deposit task	success
User Captured Security Deposit charge	success
User Deleted Stargate Message	success
User Restored Stargate Message	success
User Resent Stargate Message	success
User Sent Stargate Message	success
User Changed Reservation Verification Status to Approve	success
User Changed Reservation Verification Status to Decline	success
Reservation Note	success

Account

Event Name	Status
Account Created	success
Partner Account Created	success
Sub-user Login	success
User Login	success
User Requested Password Reset	success
User Changed Listing Status to ACTIVE	success
User Changed Listing Status to INACTIVE	success

Integration

Event Name	Status
SuperHog Returned an Error When Attempting to Update Reservation	error
SuperHog Returned an Error When Attempting to Create Reservation	error
SuperHog Accepted Reservation	success
SuperHog Validation Error for Reservation	warning
Listing Connected to SuperHog	success
SuperHog Returned an Error When Attempting to Connect Listing	error
SuperHog Validation Error for Reservation	warning
Listing Connected to NoiseAware	success
Webhook Registered with NoiseAware	success
NoiseAware Error While Trying to Register Webhook	error