Introduction to the Activity Log

A short guide on how to use the Activity Log for troubleshooting common issues.

Autohost logs multiple types of events and actions to help troubleshoot issues, improve accountability and reduce investigation times.

 

To view the global log select it from the left sidebar menu.

activity_log_menu_1

 

The log viewer will load the most recent events in descending order.

activity_log_1

 

Clicking on an event item will open a modal window showing more details. If the event has a reservation context it will add a link to it.

activity_log_details_1

 

You can view a filtered log for each reservation in the Log tab.

activity_log_reservation_1

 

Supported Statuses, Topics, and Events

 

Statuses

Each event has a status field to indicate whether the action succeeded, had an error, or warrants closer inspection.

Status Name 

Description 

success

Action succeeded.

error

Action failed with an error.

warning

Event should be reviewed or action failed but not because of a technical issue.

 

Topics

Topics are categories of events. The following topics are supported:

Topic Name

Description

guestportal

Events generated during Guest Portal activity. These events always have a reservation context.

account

Events generated on an account. These events do not have a reservation context.

integration

Events generated from external systems, such as PMS.

 

 

Events by Topic

 

Guest Portal

 

Event Name

Status

Failed to Create Customer on Stripe

warning

Failed to Create Invoice on Stripe

warning

Guest Paid for Extra Services

success

Guest Portal Direct Link Completed

success

Guest Portal Completed

success

Guest Portal Started

success

Guest Portal Reservation Blocked for Disabled Listing

warning

Blocked Anonymous Connection to Guest Portal

warning

Guest Portal Screen Completed

success

Damage Waiver Charge Failed

warning

Payment Validation Failed

warning

Guest Portal Security Deposit Succeeded

success

Guest Paid for Damage Waiver

success

Payment Validation Succeeded

success

User Deleted Security Deposit task

success

User Refunded Security Deposit charge

success

User Started Security Deposit task

success

User Captured Security Deposit charge

success

User Deleted Stargate Message

success

User Restored Stargate Message

success

User Resent Stargate Message

success

User Sent Stargate Message

success

User Changed Reservation Verification Status to Approve

success

User Changed Reservation Verification Status to Decline

success

Reservation Note

success

 

Account

Event Name

Status

Account Created

success

Partner Account Created

success

Sub-user Login

success

User Login

success

User Requested Password Reset

success

User Changed Listing Status to ACTIVE

success

User Changed Listing Status to INACTIVE

success

 

Integration

Event Name

Status

SuperHog Returned an Error When Attempting to Update Reservation

error

SuperHog Returned an Error When Attempting to Create Reservation

error

SuperHog Accepted Reservation

success

SuperHog Validation Error for Reservation

warning

Listing Connected to SuperHog

success

SuperHog Returned an Error When Attempting to Connect Listing

error

SuperHog Validation Error for Reservation

warning

Listing Connected to NoiseAware

success

Webhook Registered with NoiseAware

success

NoiseAware Error While Trying to Register Webhook

error