Launch your Autohost - Hospitable Integration

We will refer to this page to launch your integration with Hospitable.

Table of Contents

  1. Quick Refresh: Learn about Autohost Process Flow

  2. Update Your Listing's Marketing Material

  3. Handle Pre-Existing Reservations

  4. Enable Listings on Autohost

Quick Refresh: Learn about Autohost Process Flow

 

Autohost Process Flow

To learn more about the process flow, refer to this help center article

 

Update your Listing's Marketing Material

Now that you've learned about the verification process you will introduce to your message flow, it's time to introduce it to your guests, too. Your guests must know that they will be asked to complete a verification step in order to receive their check-in instructions.

To communicate this to the guest, refer to the article Sample Messaging for OTAs for guidance on how to explain the purpose of the Autohost verification process.

Be sure to do this for ALL of your marketing material that is read by guests. This includes:

  • Your listing description,

  • Rental Usage Agreement

  • House Rules

  • FAQ pages

  • Any other material that is read by the guest.

 

Handle Pre-existing Reservations

First, let's decide how you'd like to handle the pre-existing reservation.

Pre-existing reservations include guests who will arrive today or in the future. Current guests will not appear.

You have two options:

Option 1: 'Blind' Approve all pre-existing reservations and start fresh

Pick a future date when you'd like to start screening guests using Autohost. 

Option 2: Screen all pre-existing reservations and message guests

Depending on the option you choose, the step we will take will differ slightly. No action is required right now, but keep that in mind as you move to the next step.

 

Enable Listings on Autohost

Now, let's log on to Autohost, and enable the listings you wish to assign with this new message flow:

  1. On Autohost, go to Listings.

  2. Enable desired listings by turning the toggle switch on.

Now, let's import your listings and reservations:

  1. On Autohost, go to Screening Assistant > Import.

  2. Under Import Listings, click START IMPORT. This will tell Autohost to import new listings and update existing ones from Hospitable. 

  3. Now, we will import your reservations. On this same page, click START IMPORT under Import Reservations.

  4. Next, go to the Reservations tab. Confirm that the number of reservations imported into Autohost matches the number of reservations you have on Hospitable. This will tell us that the import was successful. If the numbers do not match, wait a few minutes, and refresh the page. 

 

If you chose OPTION 1, follow these steps: 

Option 1:

  1. On Autohost, go to the Reservations tab.

  2. Click on a reservation to view the reservation details tab. Click Approve. You will be prompted to enter a reason.

  3. Proceed to enter "import" as the reason (see image below).

  4. Save your entry by clicking Change Status.

  5. Repeat steps 2-4 for each reservation. 

Screenshot_How to Manually Approve Reservations on Autohost

Second, let's log on to Hospitable, and let's switch to the new message flow

  1. Enable the (new) AH Check-In Instructions message, and disable the (old) check-in message.

  2. Enable the (new) AH Booking Confirmation message, and disable the (old) booking confirmation message.

  3. Enable the (new) AH Reminder 1 and 2 messages.

  4. Double-check to ensure that these new messages are assigned to the desired listings.

  5. Congrats! You're now officially protecting your properties with Autohost. Take the next few days to learn the tool, and get comfortable with this new process.

  6. Once you've done that, click here to book a check-in call with the Autohost Success team.