---
title: Find a guests Booking History
description: “Booking History” is a powerful insight provided via your guest’s reservation to give you insight into whether the guest has previously booked with your organization.
---
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# Find a guests Booking History
#### Where to Locate Booking History
Use the following guide to navigate to “Booking History”:
Autohost → Reservations → Select desired Reservation → Details → Scroll down to “Booking History” on the lefthand side of the Details page
#### What Parameters we’re Using
We’re using a handful of powerful parameters to determine if this guest has booked in the past, these include:
- Email
- Email as a guest in a group / party
- Device Fingerprints
These may show in the “Booking History” section as displayed information for your reference (ie. in the case that an email was a match - say John Doe is booking a new reservation and had also been a guest under a previous reservation made by Jane Doe with no concerns).
These may also show as a Declined Transaction where they may have been a past reservation that was declined (ie. in a case where the device fingerprints match a previous reservation that was declined by your team).
#### What to do next…
You know your business best, and are the best person to make the call on whether you Approve or Decline a guest, and the reasons you may choose to do so.
When you see a Booking History with a past declined reservation, take extra care to investigate the associated reservations, make contact with the guest to gather any additional information you may want, etc.
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