How can we handle PMS switches and ensure seamless integration with Autohost?

To handle PMS switches and ensure seamless integration with Autohost, follow these steps:

1. Notify Autohost Support:
   • Contact your Autohost Customer Success Manager about the upcoming PMS switch.
   • Provide details about the current and new PMS.
2. Plan the transition:
   • Work with Autohost to establish a clear timeline.
   • Determine the go-live date for the new PMS integration.
   • Decide on any overlap period between old and new PMS.
3. Create a new Autohost account:
   • Use a different email address to sign up.
   • Autohost can copy your current settings if desired.
4. Set up the new integration:
   • Follow Autohost's integration guide for the new PMS.
   • Do not connect the new PMS API key to the old Autohost account.
5. Configure messaging:
   • Use Autohost's message setup guide for the new integration.
   • Consider scheduling a call with Autohost to review messaging setup.
6. Handle existing reservations:
   • Options include running two Autohost accounts temporarily or importing all reservations to the new account.
7. Go live with the new integration:
   • Schedule a call with Autohost to go live.
   • Activate applicable listings in Autohost.
   • Process existing reservations.
8. Understand integration differences:
   • Be aware of differences between PMS integrations (e.g., how properties and listings are imported).
9. Test and verify:
   • Confirm that reservations are being sent from the new PMS to Autohost.
10. Deprecate old accounts:
    • Work with Autohost to deprecate the old account(s) once the transition is stable.

Maintain clear communication with your Autohost Customer Success Manager throughout the process to ensure a smooth transition.