Why are messages not queueing or sending for some reservations?

There are several reasons why messages may not be queued or sent for some reservations:

1. Workflow Configuration:
   • The issue may be related to inconsistent configurations across different booking channels.
   • Solution: Review and align workflow configurations, especially between Airbnb and Booking.com. Copy relevant code snippets to ensure consistency.
2. Channel-Specific Behavior:
   • The problem may affect certain channels (e.g., Booking.com) more than others.
   • Solution: Pay special attention to channel-specific workflows, ensuring messages are set to be sent via email to Stargate (Autohost's messaging system).
3. Message Visibility:
   • Messages might be sent but not visible in the Autohost interface for certain bookings.
   • Solution: Check the Stargate tab in the Autohost portal for specific reservations to confirm if messages were actually sent.
4. Payment Status:
   • Payment status might affect message queuing.
   • Solution: Verify that workflow conditions are correctly set to trigger messages based on payment status.

If you encounter this issue:

1. Check Specific Reservations: Investigate individual cases using reservation codes in the Autohost portal.
2. Compare Workflows: Review and align workflows across different booking channels.
3. Verify Message Settings: Ensure messages are configured to be sent via email to Stargate for all relevant workflows.
4. Contact Support: If the issue persists, reach out to Autohost support with specific examples for further investigation.

Always provide specific reservation examples when reporting problems to facilitate faster and more accurate troubleshooting.