Data and Reports
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      Autohost Reports

      This article summarizes each report type available in Autohost, including what it includes, the frequency of availability, and the format.

      Understanding key definitions helps property managers interpret these reports accurately and make informed decisions. By accessing and analyzing these reports, property managers can:

      • Monitor performance and identify areas for improvement.
      • Ensure compliance with local laws and regulations.
      • Track financial transactions and resolve discrepancies.
      • Enhance guest experiences by understanding their needs and preferences.

      Step-by-Step Guide to Accessing Reports in Autohost

      Accessing reports in Autohost is a straightforward process. Here’s how you can do it:

      1. Log into Your Autohost Account:

        • Open your web browser and log into your Autohost account using your credentials.

      2. Navigate to the Reports Section:

        • From the left-side menu, navigate to the Billing > Reports section. This section provides access to various reports, including guest interactions, financial transactions, and compliance reports.

          Reports

      3. Select the Desired Report:

        • In the Reports section, locate the report you wish to access. Reports are typically organized by category, making it easy to find the specific report you need. Click on the report to open it.
      4. Download the Report:
        • If you need a copy of the report for your records, you can download it by clicking the item to generate a secure download link. Click again to begin download. Save the report in a secure location for future reference.

      What is included in each Report

      1. Activity Logs

      • Status
      • Topic
      • Action
      • Message
      • User ID
      • User Type
      • Object ID
      • Object Type
      • IP Country Code
      • IP City
      • Guest Name
      • Booking Source

      Frequency Available: Monthly

      Format: CSV

      Summary: The Activity Logs provide a detailed record of all events and actions within the Autohost system, helping property managers troubleshoot issues, improve accountability, and ensure smooth operations.

      2. Authority Reporting Logs

      • Guest First Name
      • Country Code
      • Passport Expiry
      • Report Val Drivers License Number
      • Reservation ID
      • Report Val Drivers License Expiry
      • Nationality
      • Listing ID
      • Home Address
      • Address Abroad
      • Visa Number
      • Report Val Identity Card Number
      • Check In Date
      • Visa Expiry
      • Email
      • Guest Last Name
      • Report Val Brazil CPF Number
      • Purpose of Stay
      • Passport Number
      • Date of Birth
      • Report Val Identity Card Number
      • Phone
      • Report Val is Underage

      Frequency Available: Monthly

      Format: CSV

      Summary: The Authority Reporting Logs ensure compliance with local regulations by providing detailed information on guest travel documents and other required data.

      3. Billing

      • User ID
      • Timestamp
      • Product
      • Confirmation Code
      • Listing ID
      • Listing Nickname
      • Reservation ID

      Frequency Available: Monthly

      Format: CSV

      Summary: The Billing report provides a detailed overview of all billing-related transactions, helping property managers track financial activities and manage cash flow effectively.

      4. Captured Security Deposit

      • Reservation ID
      • User ID
      • Timestamp
      • Check In Date
      • Success Amount (Cents)
      • Fee Amount (Cents)
      • Failure

      Frequency Available: Monthly

      Format: CSV

      Summary: The Captured Security Deposit report provides a comprehensive overview of all captured security deposits, helping property managers ensure financial protection and manage potential damages.

      5. Damage Waiver

      • Reservation ID
      • Timestamp
      • Check In Date
      • Guest
      • Success Amount
      • Fee Amount
      • Failed Decline Code

      Frequency Available: Monthly

      Format: CSV

      Summary: The Damage Waiver report offers a detailed summary of all damage waiver payments, helping property managers track and manage these transactions to ensure financial protection.

      6. Demographics

      • AH Reservation ID
      • AH User ID
      • Check In Date
      • Listing Name
      • Booking Source
      • Age
      • City
      • Country
      • Device
      • Email
      • Company Name
      • Company Country
      • Company Industry
      • Company LinkedIn

      Frequency Available: Monthly

      Format: CSV

      Summary: The Demographics report provides valuable insights into guest demographics, helping property managers tailor marketing strategies and enhance guest experiences based on guest profiles and booking patterns.

      7. Executive Reports

      • Reservation Insights
        • Top Booking Sources
        • Reservations by Risk Colour
        • Managers’ Approve / Decline Split (by risk colour)
      • Guest Portal
        • This Month Overall Guest Portal Completions
        • This Month Guest Portal Drop Off Screen
        • Quarterly Overall Guest Portal Completions
        • Quarterly Guest Portal Drop Off Screen
      • Autohost ROI
        • Reservations Processed (by month)
        • Active Listings (by month)
        • Reservation Revenue Screened (list)
        • Reservation Revenue Screened (bar graph)
        • AH Cost vs Revenue (list)
        • AH Cost vs Revenue (bar graph)
        • FTE Hours Gained
        • FTEs Gained (by month)

      Frequency Available: Monthly

      Format: PDF

      Summary: The Executive Reports provide high-level insights into reservation trends, guest portal performance, and Autohost ROI, helping property managers make informed strategic decisions.

      8. Guests

      • AH Reservation ID
      • Listing Name
      • Check In Date
      • Booking Source
      • Primary Name
      • Primary Email
      • Primary Phone
      • Additional Guest Name
      • Additional Guest Email

      Frequency Available: Monthly

      Format: CSV

      Summary: The Guests report provides a detailed overview of guest interactions and profiles, helping property managers ensure accurate verification and manage guest-related activities effectively.

      9. Incident Reports

      • Incident Date
      • Reservation ID
      • User ID
      • Listing ID
      • Visitor ID
      • Request ID
      • Web ID
      • Incident Type
      • Incident Code
      • Initiated By
      • Incident Source
      • Timestamp
      • User Type
      • User Name
      • Chargeback ID
      • Chargeback Connect Account ID
      • Chargeback Amount
      • Chargeback Charge ID
      • Chargeback Created
      • Chargeback Currency
      • Chargeback Reason
      • Chargeback Status
      • Chargeback Autohost Reservation ID
      • Chargeback Stripe Account ID
      • Charge ID
      • Charge Amount
      • Charge Created
      • Charge Currency
      • Charge Description
      • Charge Failure Code
      • Charge Failure Message
      • Charge Autohost Reservation ID

      Frequency Available: Monthly

      Format: CSV

      Summary: The Incident Reports provide detailed information on incidents, including chargebacks and other issues, helping property managers address and resolve potential problems promptly.

      10. Refunded Security Deposit

      • Reservation ID
      • User ID
      • Timestamp
      • Check In Date
      • Success Amount (Cents)
      • Fee Amount (Cents)
      • Failure

      Frequency Available: Monthly

      Format: CSV

      Summary: The Refunded Security Deposit report offers a detailed summary of all refunded security deposits, helping property managers track and manage guest refunds accurately.

      11. Reservations

      • AH Reservation ID
      • Confirmation Code
      • Booking Source
      • Status
      • Listing Name
      • Check In Date
      • Check Out Date
      • Created At
      • Guest Name
      • Guest Email
      • Guest Phone
      • Travel Reason

      Frequency Available: Monthly

      Format: CSV

      Summary: The Reservations report provides a comprehensive overview of all reservations, including their statuses and guest interactions, helping property managers monitor and manage the reservation process effectively.

      12. Stargate Tracking Logs

      • Reservation ID
      • Tracking Key
      • User IP
      • Tag
      • PMS
      • Channel
      • Event Type
      • Check In Date
      • Check Out Date
      • Guest Name
      • Booking Channel

      Frequency Available: Monthly

      Format: CSV

      Summary: The Stargate Tracking Logs provide detailed tracking information for reservations, helping property managers monitor guest interactions and ensure accurate record-keeping.

      13. Upsell Extra Services

      • Guest Name
      • Property (Listing Nickname)
      • Item Description
      • Invoice Date
      • Item Amount
      • Check In Date
      • Item Currency
      • Item Quantity
      • Item Unit Amount
      • Reservation ID
      • Invoice ID

      Frequency Available: Monthly

      Format: CSV

      Summary: The Upsell Extra Services report provides a detailed summary of additional services purchased by guests, helping property managers track and manage upsell transactions effectively.

      14. Custom Screen Questions

      • Reservation ID
      • Confirmation Code
      • Source
      • Status
      • Question
      • Answer

      Frequency Available: Monthly

      Format: CSV

      Summary: The Custom Screen Questions report provides detailed information on custom questions and answers from guests, helping property managers gather specific information and tailor services accordingly.