FAQ

Check here for the answers to all your burning Autohost questions.

• How do payment processing fees work?
• How do I add a cover image for a Listing?
• Guest FAQs
• How can I charge against a security deposit?
• How do I update my Credit Card details?
• What to do when a security deposit declines due to "insufficient funds"?
• What do we do when our guest says the security deposit wasn't returned?
• What is Stripe's refund processing time?
• How many Stripe accounts can I connect to my Autohost account?
• How do I reset my password?
• Questions about ID Validity
• Are guests on the Blocklist/Blacklist assigned a risk score?
• What is the Autohost privacy policy?
• What are the benefits of asking guests from Airbnb to sign the rental Usage Agreement?
• What are "fingerprinted" reservations?
• What is Autohost's Smart Map?
• Can you force specific screens for specific listings?
• What do we do if a guest didn't complete the Guest Portal?
• What does the reservation status "Verified" mean?