Autohost Help Center
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FAQ
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1. Connect Your PMS to Autohost
2. Set Up Your Account
3. Set Up Your Messages
4. Test Your New Message Flow
5. Launch!
Settings & Preferences
Learn about the Guest Portal Screens
Questions about the Guest Portal
Guest Portal
Training Materials
Going Live
How Things Work
Features
Questions about Message Setup
Questions about Stargate
Questions about Slack integration
How to Interpret Results
Possible Values for Tests
Best Practices
Airbnb
Answering Guest Questions
Booking Channels
Autohost Checks
FAQ
API
Integrations
Autohost Starter
Back to home
Autohost Help Center
FAQ
Start Here >>
1. Connect Your PMS to Autohost
2. Set Up Your Account
3. Set Up Your Messages
4. Test Your New Message Flow
5. Launch!
Settings & Preferences
Learn about the Guest Portal Screens
Questions about the Guest Portal
Guest Portal
Training Materials
Going Live
How Things Work
Features
Questions about Message Setup
Questions about Stargate
Questions about Slack integration
How to Interpret Results
Possible Values for Tests
Best Practices
Airbnb
Answering Guest Questions
Booking Channels
Autohost Checks
FAQ
API
Integrations
Autohost Starter
FAQ
Check here for the answers to all your burning Autohost questions.
How do payment processing fees work?
How do I add a cover image for a Listing?
Guest FAQs
How can I charge against a security deposit?
How do I update my Credit Card details?
What to do when a security deposit declines due to "insufficient funds"?
What do we do when our guest says the security deposit wasn't returned?
What is Stripe's refund processing time?
How many Stripe accounts can I connect to my Autohost account?
How do I reset my password?
Questions about ID Validity
Are guests on the Blocklist/Blacklist assigned a risk score?
What is the Autohost privacy policy?
What are the benefits of asking guests from Airbnb to sign the rental Usage Agreement?
What are "fingerprinted" reservations?
What is Autohost's Smart Map?
Can you force specific screens for specific listings?
What do we do if a guest didn't complete the Guest Portal?
What does the reservation status "Verified" mean?