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Autohost Help Center
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FAQ
  • Start Here >>
    • 1. Connect Your PMS to Autohost
    • 2. Set Up Your Account
    • 3. Set Up Your Messages
    • 4. Test Your New Message Flow
    • 5. Launch!
  • Settings & Preferences
    • Learn about the Guest Portal Screens
    • Questions about the Guest Portal
    • Guest Portal
  • Training Materials
    • Going Live
  • How Things Work
    • Features
    • Questions about Message Setup
    • Questions about Stargate
    • Questions about Slack integration
  • How to Interpret Results
    • Possible Values for Tests
  • Best Practices
    • Airbnb
    • Answering Guest Questions
    • Booking Channels
    • Autohost Checks
  • FAQ
  • API
  • Integrations
  • Autohost Starter
      Back to home
      1. Autohost Help Center
      2. FAQ
      • Start Here >>
        • 1. Connect Your PMS to Autohost
        • 2. Set Up Your Account
        • 3. Set Up Your Messages
        • 4. Test Your New Message Flow
        • 5. Launch!
      • Settings & Preferences
        • Learn about the Guest Portal Screens
        • Questions about the Guest Portal
        • Guest Portal
      • Training Materials
        • Going Live
      • How Things Work
        • Features
        • Questions about Message Setup
        • Questions about Stargate
        • Questions about Slack integration
      • How to Interpret Results
        • Possible Values for Tests
      • Best Practices
        • Airbnb
        • Answering Guest Questions
        • Booking Channels
        • Autohost Checks
      • FAQ
      • API
      • Integrations
      • Autohost Starter

      FAQ

      Check here for the answers to all your burning Autohost questions.
      • How can I charge against a security deposit?
      • How do Stripe's processing fees work when it comes to security deposits?
      • What to do when a security deposit declines due to "insufficient funds"?
      • What do we do when our guest says the security deposit wasn't returned?
      • What is Stripe's refund processing time?
      • How do I add a cover image for a Listing?
      • Guest FAQs
      • How many Stripe accounts can I connect to my Autohost account?
      • How do I reset my password?
      • How do I update my Credit Card details?
      • Questions about ID Validity
      • Are guests on the Blocklist/Blacklist assigned a risk score?
      • What is the Autohost privacy policy?
      • What are the benefits of asking guests from Airbnb to sign the rental Usage Agreement?
      • What are "fingerprinted" reservations?
      • What is Autohost's Smart Map?
      • Can you force specific screens for specific listings?
      • What do we do if a guest didn't complete the Guest Portal?
      • What does the reservation status "Verified" mean?
      company logo
      Autohost Help Center
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      • Go to Autohost.ai
      • Contact us
      • Go to Customer Portal
      • Sign in