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Autohost Help Center
FAQ
Getting Started
Connect Your PMS
Set Up Your Account
Set Up Your Messages
Test Your Message Flow
Launch!
Reservations
Listings
Activity Log
Screening Assistant
Guest Portal
Guest Portal Screens
Guest Portal Settings
Messages
Add-Ons
Settings
Advanced Settings
Stargate
Best Practices
Privacy & Risk
Booking Channels (OTA)
Product Release Notes
FAQ
Guest FAQs
Payment FAQs
Autohost Management FAQs
Integrations
Partners
FAQ
Guest FAQs
Why are you using Autohost?
Can I verify that the company I am booking with is using Autohost’s services?
Why is my ID upload failing?
What verifications are you running on guests?
Am I actually charged a security deposit?
My security deposit wasn't returned?
I already submitted my ID / other verification on [booking source, ie. Airbnb, etc] - why am I being asked to submit this information again?
How long is data stored within Autohost?
Does Autohost share or sell personal data?
Who has access to my information?
Where are Autohost’s servers located?
How can I request my data be deleted?
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Payment FAQs
How do I update my Credit Card details?
How can I charge against a security deposit?
How many Stripe accounts can I connect to my Autohost account?
How do payment processing fees work?
What is Stripe's refund processing time?
What to do when a security deposit declines due to "insufficient funds"?
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Autohost Management FAQs
How do I reset my password?
What does the reservation status "Verified" mean?
What are "fingerprinted" reservations?
Questions about ID Validity
What do we do if a guest didn't complete the Guest Portal?
What happens when a booking or transaction is cancelled?
Are guests on the Blocklist/Blacklist assigned a risk score?
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