Background Check Screen

The Background Check Screen is designed to conduct comprehensive background checks on guests, including criminal record searches, social media scans, and other relevant checks. This screen helps property managers identify potential risks and ensure that only trustworthy guests gain access to their property. Background checks are FCRA-compliant, and guests must explicitly consent to the check, ensuring legal compliance.

Key Features of the Background Check Screen

1. Comprehensive Background Checks:

   • The screen conducts thorough background checks, including public criminal records, adverse media, sex offender registries, public safety checks, and more. This provides a detailed picture of the guest's history and potential risks.

2. FCRA Compliance:

   • Background checks are fully compliant with the Fair Credit Reporting Act (FCRA). Guests must explicitly consent to the check, and their IP address is logged, ensuring legal compliance.

3. Customizable Triggers:

   • Property managers can customize when the background check is triggered, based on the guest's risk score, length of stay, or manually on a per-reservation basis. This flexibility allows you to tailor the checks to your specific needs.

4. Manual Checks:

   • Even if the background check screen is not enabled for a specific risk color, property managers can manually run a background check after the guest has gone through the Guest Portal.

5. Detailed Reports:

   • Background check results are populated within 10-15 minutes and are available on the guest's reservation details page. This provides timely information for decision-making.

Setting Up the Background Check Screen

Customizing the Background Check Screen in Autohost is a straightforward process. Here’s how you can do it:

1. Log into Your Autohost Account:

   • Navigate to Guest Portal > Add-ons.
     
     

2. Enable Background Checks:

   • Toggle on the Background Checks option.

3. Configure Background Check Triggers:

   • Go to Guest Portal > Screens > Background Check.
   • Choose when the background check should be triggered:
     • Based on the guest's risk score (e.g., only for orange or red risk scores).
     • Based on the minimum length of stay.
       
       
     • Manually on a per-reservation basis.
       
       

4. Customize Consent Form:

   • Ensure that the consent form is clear and compliant with FCRA requirements. Guests must explicitly consent to the background check, and their IP address must be logged.

5. Save the Configuration:

   • Click "Save" to finalize your settings.