Custom Screen

Learn about the 'Custom' screen in the Guest Portal:

The Custom Screen is a fully customizable screen within Autohost's Guest Portal that allows property managers to collect additional information from guests. Whether you want to offer add-on services, gather specific details about the guest's stay, or enhance the check-in process, the Custom Screen provides the flexibility to meet your unique needs.

While this screen is optional, it provides a great opportunity to elevate the guest experience. Use it to offer add-on services or find out more about the guest's stay.

Setting Up the Custom Screen

Customizing the Custom Screen in Autohost is a straightforward process. Here’s how you can do it:

1. Log into Your Autohost Account:

   • Navigate to Guest Portal > Screens > Custom Screen.
     
     

2. Enable the Custom Screen:

   • Toggle the Custom Screen option ON to enable it for your guests.

3. Customize the Title and Subtitle:

   • Enter a title and subtitle for the Custom Screen. This helps guests understand the purpose of the screen and what information is being requested.

4. Add Questions:

   • Add the questions you want to ask guests. You can choose from various question formats, including short answer, long answer, yes/no, and multiple choice. Customize the questions to gather the specific information you need.
     
     

5. Set Field Requirements:

   • Determine which questions are mandatory for guests to complete. Mark these fields as required to ensure that all essential information is collected.

6. Flag Specific Answers:

   • If certain answers require manual review, flag them for review. This allows you to identify and address any potential issues or special requests.

7. Configure Notifications:

   • Set up notifications to be sent when specific answers are provided. This ensures that you are promptly informed of important information.

8. Save the Configuration:

   • Click "Save" to finalize your settings.

Here is an example of a multiple choice question: