Pre-confirmed guests are those who have previously completed the Guest Portal and had their reservations verified or approved. By leveraging this feature, you can bypass certain verification steps for these guests, making their check-in process quicker and more convenient.
Important Considerations
Before diving into the setup, it's essential to keep a few key points in mind:
- The guest must have completed the Guest Portal in a previous reservation.
- The previous reservation should have a confirmed status. Canceled reservations are not considered.
Steps to Customize the Guest Portal for Pre-Confirmed Guests
Customizing the Guest Portal for repeat guests involves a few straightforward steps. Here’s how you can do it:
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Navigate to the Pre-Confirmed Section:
- Go to Guest Portal > Pre-Confirmed.
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Add a Booking Source:
- On the Pre-Confirmed Guests page, click "Add Booking Source."
- On the Pre-Confirmed Guests page, click "Add Booking Source."
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Rename the Booking Source:
- Click on the three dots on the right of the newly created item row and select "Rename."
- Enter the booking source name (e.g., Airbnb) and click "OK."
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Configure the Booking Source:
- Click on the three dots menu icon again, and select "Configure."
- Select "Required" or "Disabled" for each screen you wish to override.
By following these steps, you can tailor the Guest Portal experience for repeat guests, ensuring they only go through necessary verification steps.