If the name of the primary guest changes and you need a new guest portal for the same reservation number, follow these steps:
- Check your Property Management System (PMS):
- Any changes made in the PMS should automatically sync with Autohost.
- Ensure the guest name has been updated in your PMS first.
- For manual reservations or if you need to set up a new guest portal:
- Use the provided link for creating manual reservations in Autohost.
Important considerations:
- Manual reservations in Autohost are not synced with any PMS.
- This means manual reservations won't reflect updates such as:
- Extensions
- Cancellations
- Date changes
- Messages
- Other reservation modifications
Best practices:
- Only use the manual reservation option when necessary.
- If possible, update the guest information in your PMS and allow it to sync with Autohost for the most accurate and up-to-date information.
- If you frequently need to change primary guest names, consider discussing more efficient workflows with your Autohost representative.
For any further assistance or clarifications, don't hesitate to contact Autohost support.