To handle PMS switches and ensure seamless integration with Autohost, follow these steps:
- Notify Autohost Support:
- Contact your Autohost Customer Success Manager about the upcoming PMS switch.
- Provide details about the current and new PMS.
- Plan the transition:
- Work with Autohost to establish a clear timeline.
- Determine the go-live date for the new PMS integration.
- Decide on any overlap period between old and new PMS.
- Create a new Autohost account:
- Use a different email address to sign up.
- Autohost can copy your current settings if desired.
- Set up the new integration:
- Follow Autohost's integration guide for the new PMS.
- Do not connect the new PMS API key to the old Autohost account.
- Configure messaging:
- Use Autohost's message setup guide for the new integration.
- Consider scheduling a call with Autohost to review messaging setup.
- Handle existing reservations:
- Options include running two Autohost accounts temporarily or importing all reservations to the new account.
- Go live with the new integration:
- Schedule a call with Autohost to go live.
- Activate applicable listings in Autohost.
- Process existing reservations.
- Understand integration differences:
- Be aware of differences between PMS integrations (e.g., how properties and listings are imported).
- Test and verify:
- Confirm that reservations are being sent from the new PMS to Autohost.
- Deprecate old accounts:
- Work with Autohost to deprecate the old account(s) once the transition is stable.
Maintain clear communication with your Autohost Customer Success Manager throughout the process to ensure a smooth transition.