How can we handle situations when the guest fails to complete part of the check-in process, such as providing documents or when their card is declined?

When a guest fails to complete part of the check-in process, follow these steps:

1. Use Single-page Validation Links
   • Navigate to the reservation, click on "links", and copy the specific screen link you want the guest to revisit.
   • Use these links to request updates to particular information after the guest has initially completed the portal.
2. Do Not Resend the General Link
   • The General Link will no longer work once a guest has completed the portal initially.
   • This prevents guests from accidentally overriding previously provided information.
3. Avoid Confusion
   • Do not send single-page validation links to guests who haven't completed the portal yet.
4. Completion Process
   • Guests will be directed to a "thank you" screen upon completing a particular single-page validation link.

By following these steps, you can efficiently manage situations where guests need to update or correct information after their initial check-in process.