When a guest's security deposit fails, follow these steps to handle the situation:
- Check the Dashboard:
- Review the Autohost dashboard for specific decline reasons from Stripe
- Consult Stripe's documentation for details on decline codes
- Understand Common Causes:
- Security deposit failures can occur due to insufficient funds or card limits
- Automatic System Actions:
- Autohost flags reservations with credit card declines for review
- Email notifications are sent when a security deposit transaction fails
- Communicate with Guests:
- Inform the guest of the failed transaction
- Explain the importance of having sufficient funds for the security deposit
- Provide options for alternative payment methods if available
- Consider Manual Charging:
- You can manually charge the full security deposit as an alternative
- Be aware of associated processing fees
- Review Security Deposit Settings:
- Adjust when the security deposit process starts and ends through the Autohost dashboard