Manual review in Autohost is a crucial step when the Screening AI flags a reservation for human verification. Here's how to navigate the process:
- Access your Autohost account and go to the reservation dashboard.
- Look for reservations with a "review" status - these need your attention.
- Click on the flagged reservation to view its details.
- Check the "Top Concerns" section for insights on why the reservation was flagged.
- Examine all available guest information, including any completed verifications.
- Make a decision to either "Approve" or "Decline" the reservation based on your review.
Important notes
- All reservations in "review" status have completed the required steps in the guest portal.
- The manual review is your opportunity to make an informed decision based on the AI's flagged concerns and provided information.
Best practices:
- Thoroughly review all available information before deciding.
- Use the "Top Concerns" section as a starting point for your review.
Remember, manual review is essential for ensuring the safety and quality of your short-term rentals while maintaining a positive guest experience.