Autohost uses a comprehensive payment validation process to verify guest payment information, which includes integration with Stripe for payment processing:
- Initial Pre-Authorization:
- When a guest completes the security deposit screen, Autohost performs a $2 payment validation.
- This small amount allows Autohost to verify the card's validity and perform necessary tests.
- Security Deposit Pre-Authorization:
- Autohost attempts to pre-authorize the full security deposit amount closer to the check-in date (typically around 5-7 days before).
- If this pre-authorization fails, it may trigger a "Payment concern" business rule.
- Stripe Integration:
- Autohost integrates with Stripe for payment processing and address validation.
- Stripe compares the guest's information with what the bank has on record.
- This process includes thorough validation of all addresses using data provided by the issuing bank.
- International Payment Handling:
- Stripe's system is designed to recognize and validate international addresses and zip codes, including those from Canada and other countries.
- Error Handling:
- If a payment fails due to address or zip code errors, it's likely due to a mismatch between the information provided and what the bank has on file.
- In cases of repeated failures, it's recommended to ask the guest to double-check their information or provide alternative payment methods.
- Manual Review:
- Property managers can manually review and approve bookings in the Autohost portal if issues arise.
- Additional Information:
- For specific decline codes and more detailed information on payment failures, refer to Stripe's documentation: https://stripe.com/docs/declines/codes
Important Notes:
- The validation process helps identify potential issues, but it's not foolproof. Always consider other factors when assessing the legitimacy of a booking.
- If guests encounter persistent issues, especially with international payments, it's advisable to contact Autohost support for assistance.
- Regular monitoring of the Autohost portal and Stripe dashboard is recommended to stay updated on payment statuses and potential concerns.
For any specific concerns about payment validation or suspected fraudulent activity, please contact Autohost support for further assistance.