No, it is not possible to directly transfer a security deposit from one reservation to another. Here's why and what to do instead:
- Security deposits are managed exclusively by Stripe, our payment processing system.
- Each transaction generates a unique custom ID, making transfers between reservations impractical.
If a security deposit has been mistakenly paid for the wrong booking, follow these steps:
- Refund the security deposit:
- Navigate to the incorrect reservation
- Initiate a refund for the pre-authorization
- Request a new security deposit:
- After the refund is processed, contact the correct guest
- Ask them to complete the security deposit process using the correct link
- Provide the correct link:
- Ensure you send the accurate security deposit link to the guest for the correct reservation
Important notes:
- Always double-check booking details and reservation codes before sending security deposit links to guests.
- If you need help processing the refund or generating the correct security deposit link, contact Autohost support for assistance.
By following these steps, you can rectify the situation without directly transferring the security deposit between reservations.