Use these message templates to communicate with guests.
Note:
These templates are not unique to a specific PMS provider.
Ensure that you use the correct personalization variable supported by your PMS.
Tip:
If your Guest Portal is hosted on a white-labelled URL, be sure to insert it in place of the generic link (https://verifyhub.org) included in the templates below.
AH Booking Confirmation
Subject:
Thank You For Booking [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
Thank you for booking a stay with us.
Here are your reservation details:
[insert listing/unit variable]
Check-in: [add check-in date variable]
Check-out: [add check-out date variable]
To receive your check-in instructions, complete our secure Guest Verification portal below:
https://verifyhub.org/[add reservation confirmation variable]
We look forward to hosting you!
Thanks,
Your host
#AHP#pms:email:[add reservation confirmation variable]:confirmation#AHP#
Suggested Timing Conditions/Rules:
Send at booking/reservation confirmation.
AH Reminder 1
Subject:
Confirm your reservation [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
This is a friendly reminder that your reservation is not yet finalized.
To confirm your reservation, please complete our secure Guest Verification portal below:
https://verifyhub.org/[add reservation confirmation variable]
This process will only take a few minutes. Please note: your booking will not be confirmed and you will not be able to receive your check-in instructions otherwise.
Thanks,
Your host
#AHP#pms:email:[add reservation confirmation variable]:reminder1#AHP#
Suggested Timing Conditions/Rules:
Send 1 hour after booking/reservation confirmation.
AH Reminder 2
Subject:
Reminder to confirm your reservation [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
This is another friendly reminder that your reservation is not yet finalized.
Please complete our secure Guest Verification portal to confirm your reservation:
https://verifyhub.org/[add reservation confirmation variable]
Please note: your booking will not be confirmed and you will not be able to receive your check-in instructions otherwise.
Thanks,
Your host
#AHP#pms:email:[add reservation confirmation variable]:reminder2#AHP#
Suggested Timing Conditions/Rules:
Send 24 hours after booking/reservation confirmation.
AH Urgent Reminder
Subject:
Urgent Reminder to confirm your reservation [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
This is an urgent reminder to confirm your reservation immediately.
To confirm your booking and receive your check-in instructions, please complete the Guest Verification Portal below:
https://verifyhub.org/[add reservation confirmation variable]
Thanks,
Your host
#AHP#pms:email:[add reservation confirmation variable]:reminderurgent#AHP#
Suggested Timing Conditions/Rules:
Send 48 hours before the check-in date.
AH Check-in Instructions
Subject:
Your Upcoming Reservation [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
Thank you for verifying your reservation. We are looking forward to hosting you!
Here are your check-in details:
[INSERT CHECK-IN DETAILS HERE]
Thanks,
Your host
#AHP#pms:email:[add reservation confirmation variable]:ci#AHP#
Suggested Timing Conditions/Rules:
Send 24 hours before the check-in date.