3. Set Up Your Messages
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      3. 3. Set Up Your Messages

      Default Message Templates to Guests

      Use these message templates to communicate with guests.

      1. AH Booking Confirmation

      2. AH Reminder 1

      3. AH Reminder 2

      4. AH Urgent Reminder

      5. AH Check-In Instructions

      Note:

      These templates are not unique to a specific PMS provider.

      Ensure that you use the correct personalization variable supported by your PMS.

      Tip:

      If your Guest Portal is hosted on a white-labelled URL, be sure to insert it in place of the generic link (https://verifyhub.org) included in the templates below.

      AH Booking Confirmation

      Subject:

      Thank You For Booking [add reservation confirmation variable]

      Body:

      Hi [add guest first name variable], 

      Thank you for booking a stay with us. 

      Here are your reservation details:

      [insert listing/unit variable]
      Check-in: [add check-in date variable]
      Check-out: [add check-out date variable]

      To receive your check-in instructions, complete our secure Guest Verification portal below:

      https://verifyhub.org/[add reservation confirmation variable]

      We look forward to hosting you!

      Thanks,
      Your host

      #AHP#pms:email:[add reservation confirmation variable]:confirmation#AHP#

      Suggested Timing Conditions/Rules: 
      Send at booking/reservation confirmation.

       

      AH Reminder 1

      Subject:

      Confirm your reservation [add reservation confirmation variable]

      Body:

      Hi [add guest first name variable], 

      This is a friendly reminder that your reservation is not yet finalized.

      To confirm your reservation, please complete our secure Guest Verification portal below:

      https://verifyhub.org/[add reservation confirmation variable]

      This process will only take a few minutes. Please note: your booking will not be confirmed and you will not be able to receive your check-in instructions otherwise.

      Thanks,
      Your host

      #AHP#pms:email:[add reservation confirmation variable]:reminder1#AHP#

      Suggested Timing Conditions/Rules: 
      Send 1 hour after booking/reservation confirmation.

       

      AH Reminder 2

      Subject:

      Reminder to confirm your reservation [add reservation confirmation variable]

      Body:

      Hi [add guest first name variable], 

      This is another friendly reminder that your reservation is not yet finalized.

      Please complete our secure Guest Verification portal to confirm your reservation:

      https://verifyhub.org/[add reservation confirmation variable]

      Please note: your booking will not be confirmed and you will not be able to receive your check-in instructions otherwise.

      Thanks,
      Your host

      #AHP#pms:email:[add reservation confirmation variable]:reminder2#AHP#

      Suggested Timing Conditions/Rules: 
      Send 24 hours after booking/reservation confirmation.

       

      AH Urgent Reminder

      Subject:

      Urgent Reminder to confirm your reservation [add reservation confirmation variable]

      Body:

      Hi [add guest first name variable], 

      This is an urgent reminder to confirm your reservation immediately. 

      To confirm your booking and receive your check-in instructions, please complete the Guest Verification Portal below:

      https://verifyhub.org/[add reservation confirmation variable]

      Thanks,
      Your host

      #AHP#pms:email:[add reservation confirmation variable]:reminderurgent#AHP#

      Suggested Timing Conditions/Rules: 
      Send 48 hours before the check-in date.

       

      AH Check-in Instructions

      Subject:

      Your Upcoming Reservation [add reservation confirmation variable]

      Body:

      Hi [add guest first name variable],

      Thank you for verifying your reservation. We are looking forward to hosting you!

      Here are your check-in details:

      [INSERT CHECK-IN DETAILS HERE]

      Thanks,
      Your host

      #AHP#pms:email:[add reservation confirmation variable]:ci#AHP#

      Suggested Timing Conditions/Rules: 
      Send 24 hours before the check-in date.