Default Message Templates to Guests

Use these message templates to communicate with guests.

  1. AH Booking Confirmation

  2. AH Reminder 1

  3. AH Reminder 2

  4. AH Urgent Reminder

  5. AH Check-In Instructions

Note:

These templates are not unique to a specific PMS provider.

Ensure that you use the correct personalization variable supported by your PMS.

Tip:

If your Guest Portal is hosted on a white-labelled URL, be sure to insert it in place of the generic link (https://verifyhub.org) included in the templates below.

AH Booking Confirmation

Subject:

Thank You For Booking [add reservation confirmation variable]

Body:

Hi [add guest first name variable], 

Thank you for booking a stay with us.

Here are your reservation details:

[insert listing/unit variable]
Check-in: [add check-in date variable]
Check-out: [add check-out date variable]

To receive your check-in instructions, complete our secure Guest Verification portal below:

https://verifyhub.org/[add reservation confirmation variable]

We look forward to hosting you!

Thanks,
Your host

#AHP#pms:email:[add reservation confirmation variable]:confirmation#AHP#

Suggested Timing Conditions/Rules: 
Send at booking/reservation confirmation.

 


AH Reminder 1

Subject:

Confirm your reservation [add reservation confirmation variable]

Body:

Hi [add guest first name variable], 

This is a friendly reminder that your reservation is not yet finalized.

To confirm your reservation, please complete our secure Guest Verification portal below:

https://verifyhub.org/[add reservation confirmation variable]

This process will only take a few minutes. Please note: your booking will not be confirmed and you will not be able to receive your check-in instructions otherwise.

Thanks,
Your host

#AHP#pms:email:[add reservation confirmation variable]:reminder1#AHP#

Suggested Timing Conditions/Rules: 
Send 1 hour after booking/reservation confirmation.

 


AH Reminder 2

Subject:

Reminder to confirm your reservation [add reservation confirmation variable]

Body:

Hi [add guest first name variable], 

This is another friendly reminder that your reservation is not yet finalized.

Please complete our secure Guest Verification portal to confirm your reservation:

https://verifyhub.org/[add reservation confirmation variable]

Please note: your booking will not be confirmed and you will not be able to receive your check-in instructions otherwise.

Thanks,
Your host

#AHP#pms:email:[add reservation confirmation variable]:reminder2#AHP#

Suggested Timing Conditions/Rules
Send 24 hours after booking/reservation confirmation.

 


AH Urgent Reminder

Subject:

Urgent Reminder to confirm your reservation [add reservation confirmation variable]

Body:

Hi [add guest first name variable], 

This is an urgent reminder to confirm your reservation immediately.

To confirm your booking and receive your check-in instructions, please complete the Guest Verification Portal below:

https://verifyhub.org/[add reservation confirmation variable]

Thanks,
Your host

#AHP#pms:email:[add reservation confirmation variable]:reminderurgent#AHP#

Suggested Timing Conditions/Rules
Send 48 hours before the check-in date.

 


AH Check-in Instructions

Subject:

Your Upcoming Reservation [add reservation confirmation variable]

Body:

Hi [add guest first name variable],

Thank you for verifying your reservation. We are looking forward to hosting you!

Here are your check-in details:

[INSERT CHECK-IN DETAILS HERE]

Thanks,
Your host

#AHP#pms:email:[add reservation confirmation variable]:ci#AHP#

Suggested Timing Conditions/Rules: 
Send 24 hours before the check-in date.