Protecting Guest Information

As the property manager, it's your responsibility to protect the privacy of your guests.

Create your Terms of Service (ToS)

You are encouraged to create ToS for your company to outline what you consider acceptable/unacceptable behaviour from a guest, including the conditions that govern a guest's stay at your property.

Your ToS should include your requirements for hosting a guest, which can include:

  • A cleared background check.
  • A government-issued ID.
  • A valid credit card.
  • Plus other requirements you deem important. 

Having these guidelines in place will help you and your team feel prepared to handle reservations that get flagged for review.

Know your Responsibility

As the property manager, it is your responsibility to safeguard all information collected from the guest. Ensure that you adhere to federal privacy, data protection and Fair Credit Reporting Act (FCRA) regulations.

For guidelines on privacy and data protection, reach out to your Autohost account manager.