Guest Portal Settings
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      1. Autohost Help Center
      2. Guest Portal Setup
      3. Guest Portal Settings

      Using Whitelists

      The Whitelist feature in Autohost is designed to skip the risk analysis for guests who have been pre-approved. By whitelisting their IP addresses, these guests can bypass the standard verification process, making their check-in quicker and more convenient. This feature is particularly useful for repeat guests, corporate clients, or any individuals you trust and want to provide with a hassle-free experience.

      Steps to Set Up the Whitelist Feature

      Setting up the Whitelist feature in Autohost is a straightforward process. Here’s how you can do it:

      1. Navigate to the Whitelist Section:

        • Go to Guest Portal > Whitelist.

      2. Add an IP Address:

        • Click "ADD IP" to enter the IP address of the guest you want to whitelist.

      3. Save the Configuration:

        • Click "SAVE" to finalize the addition of the IP address to the whitelist.

      By following these steps, you can ensure that trusted guests are not prompted to complete the verification portal, streamlining their check-in process.

      whitelist

      Managing the Whitelist

      1. Regular Updates:

        • Regularly update the whitelist to include new trusted guests and remove any IP addresses that are no longer relevant. This ensures that your whitelist remains accurate and effective.

      2. Monitoring:

        • Keep an eye on the activity of whitelisted guests to ensure that the feature is being used appropriately. If any issues arise, you can quickly address them by updating the whitelist.

      3. Communication:

        • Inform your trusted guests about the whitelist feature and how it benefits them. This transparency can enhance their trust in your property and encourage them to return.

      Best Practices for Using the Whitelist Feature

      1. Selective Whitelisting:

        • Be selective about which guests you add to the whitelist. This feature should be reserved for guests who have a proven track record of trustworthy behavior.

      2. Periodic Review:

        • Periodically review the whitelist to ensure that it remains up-to-date and relevant. Remove any IP addresses that are no longer needed to maintain the integrity of the feature.

      3. Clear Communication:

        • Clearly communicate the benefits of the whitelist feature to your guests. Let them know that they have been pre-approved and explain how this will streamline their check-in process.