Managing Reservations
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      1. Autohost Help Center
      2. Managing Reservations

      Viewing and Handling Stripe Payments

      Viewing past Stripe payments in Autohost allows property managers to:

      • Monitor financial transactions and ensure accuracy.
      • Track payments for security deposits, damage waivers, and other fees.
      • Resolve any payment-related issues or discrepancies.
      • Maintain accurate financial records for auditing and reporting purposes.

      Step-by-Step Guide to Viewing Past Stripe Payments in Autohost

      Viewing past Stripe payments in Autohost is a straightforward process. Here’s how you can do it:

      1. Log into Your Autohost Account:

        • Open your web browser and log into your Autohost account using your credentials.

      2. Navigate to the Billing Section:

        • From the left-side menu, navigate to the "Billing" section. This section provides access to all billing-related information, including past payments.

      3. Access Previous Invoices:

        • In the Billing section, click on "Previous Invoices." This will display a list of all past invoices, including those processed through Stripe.

      4. Select the Desired Invoice:

        • Locate the invoice you wish to view. Invoices are typically organized by date, making it easy to find the specific invoice you need. Click on the invoice to open it.

      5. View Payment Details:

        • Once the invoice is open, you can view detailed payment information, including the amount, date, and payment status. This information helps you track and verify past transactions.

      6. Download the Invoice (Optional):

        • If you need a copy of the invoice for your records, you can download it by clicking the "Download" button. Save the invoice in a secure location for future reference.

      Handling Common Issues with Stripe Payments

      1. Failed Payments:

        • If a payment fails, review the payment details to identify the cause. Common reasons for failed payments include insufficient funds, expired cards, or incorrect card information. Contact the guest to resolve the issue.

      2. Discrepancies:

        • If you identify any discrepancies in your payment records, cross-check the information with your internal records and Stripe's transaction history. Contact Autohost support if the issue persists.

      3. Technical Issues:

        • If you encounter technical issues while accessing Stripe payments, ensure that your internet connection is stable. Contact Autohost support for assistance if needed.

      4. Guest Refunds:

        • If a guest requests a refund, process the refund through Stripe and update your records accordingly. Ensure that the refund is communicated clearly to the guest.