There are several potential reasons why users are not receiving reminders for verification or manual approval:
- Email delivery issues:
- Notification emails may be getting filtered or blocked by the email provider.
- Autohost's email address (no-reply@notice.autohost.ai) may not be in the contact list, causing emails to go to spam folders.
- System configuration:
- Notification settings for reservations flagged for review may not be properly configured in the Autohost dashboard.
- There may be a discrepancy between expected behavior and actual system functionality regarding when these notifications are sent.
To troubleshoot this issue:
- Check spam/junk folders for any missed notifications.
- Add no-reply@notice.autohost.ai to your contact list to prevent email filtering.
- Contact your email provider to investigate potential blocks or filters.
- Review your notification settings in the Autohost dashboard under Settings - Advance.
If the problem persists after trying these steps, contact Autohost support for further assistance.