There are a few potential reasons why emails may not be sending to guests:
- Missing email address: When a reservation is first created, the Property Management System (PMS) may not include the guest's email address when sending the booking details to Autohost. Without an email address, Autohost cannot send confirmation messages or other communications to the guest.
- Integration issues: There may be integration issues between the PMS and Autohost, preventing guest email addresses from being properly transmitted.
To resolve these issues and ensure guests receive necessary communications:
- Check the PMS: Verify that the guest's email address is present in your PMS when the booking is created.
- Use direct messaging: If your PMS has a direct messaging integration with the booking platform (e.g. Airbnb), send confirmation messages directly through the PMS instead of Autohost's email system.
- Include Guest Portal link: When sending messages through your PMS, include the Autohost Guest Portal link: https://verifyhub.org/{{confirmation_code}}. This ensures guests can access important information even if they don't receive emails from Autohost.
- Contact support: If issues persist, contact Autohost support for further investigation. They may need to work with your PMS provider to resolve any integration problems.
Remember that even if Autohost doesn't receive the email address initially, it may be updated later when the guest completes the verification process through the Guest Portal.