---
title: Why are guest names not matching between Autohost and the property management system (PMS)?
description: "The mismatch between guest names in Autohost and the property management system (PMS) can occur due to various reasons: To address these issues: Remember that Autohost relies on the information provid"
---
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# Why are guest names not matching between Autohost and the property management system (PMS)?
#### **Answer**
The mismatch between guest names in Autohost and the property management system (PMS) can occur due to various reasons:
1. Data source discrepancies: Autohost retrieves guest information from the PMS. If the guest's name is incomplete or missing in the PMS, it will appear the same way in Autohost.
2. PMS integration issues: There might be integration problems between the PMS and the original booking platform (e.g., Airbnb).
3. Synchronization delays: There may be delays in synchronizing updates between the booking platform, PMS, and Autohost.
4. Incomplete data transfer: Some booking platforms may not transfer the full guest information to the PMS.
To address these issues:
1. Verify guest information in the original booking platform.
2. Contact your PMS support if guest information is missing or incomplete in your PMS.
3. Consider manually updating guest details in your PMS when information is incomplete.
4. Conduct regular audits to compare guest information across all systems.
5. Contact Autohost support for persistent issues with guest information not appearing correctly.
Remember that Autohost relies on the information provided by your PMS. Ensuring accurate and complete data in your PMS is crucial for maintaining consistency across all your property management tools and platforms.
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