---
title: Why are guests being charged multiple security deposit pre-authorizations, even after check-out?
description: "Guests may experience multiple security deposit pre-authorizations, even after check-out, due to Autohost's security deposit renewal system. Here's what you need to know: To avoid confusion and potent"
---
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# Why are guests being charged multiple security deposit pre-authorizations, even after check-out?
Guests may experience multiple security deposit pre-authorizations, even after check-out, due to Autohost's security deposit renewal system. Here's what you need to know:
1. Pre-authorization Process: Autohost pre-authorizes the guest's credit card for the full amount set as the security deposit.
2. Renewal Frequency: The hold on the guest's credit card is renewed every five-seven days.
3. Extended Stay Policy: For reservations longer than 7 days, Autohost continues to pre-authorize the card until the guest checks out.
4. Post-Checkout Period: The pre-authorization renewals continue up until two days after the checkout date.
5. Cancelling the Pre-authorization: Property managers can manually cancel the pre-authorization process if needed: a. Navigate to the guest's reservation in the Autohost dashboard. b. Locate the "DEPOSIT ACTIONS" dropdown menu. c. Select "cancel" to stop future holds.
6. Release Time: Once cancelled, the deposit will be released within 7 days of the last renewal date.
To avoid confusion and potential guest complaints, it's important to:
- Communicate this policy clearly to guests, especially for extended stays.
- Monitor reservations for long-term guests and consider cancelling unnecessary pre-authorizations.
- Be prepared to explain the process and assist with cancelling renewal attempts if issues arise.
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