---
title: Why are guests experiencing issues with facial recognition, and how can they resubmit their ID?
description: Guests may experience issues with facial recognition for various reasons, such as image quality, lighting conditions, or technical glitches. When facial recognition fails, Autohost allows guests to re
---
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# Why are guests experiencing issues with facial recognition, and how can they resubmit their ID?
Guests may experience issues with facial recognition for various reasons, such as image quality, lighting conditions, or technical glitches. When facial recognition fails, Autohost allows guests to resubmit their ID. Here's what you need to know:
1. Facial Recognition Failure:
- If a guest's facial recognition fails, they will be flagged for review in the Autohost system.
- This is a security measure to ensure the authenticity of the guest's identity.
2. Resubmitting ID:
- Autohost's software allows guests to resubmit their ID if the initial attempt fails.
- Property managers can send guests a direct link to reupload their ID.
- Guests can use the same Autohost link to submit a new, valid ID.
3. If you notice a facial recognition failure, you can contact the guest and provide them with the direct link to resubmit their ID.
- Ensure that you communicate clearly with the guest about the need for a valid, unexpired ID.Process for Property Managers:
By following these steps, property managers can help guests overcome facial recognition issues and successfully complete the ID verification process through Autohost.
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