---
title: Why are guests receiving messages or verification requests for additional guests on their reservation?
description: "Guests should not be receiving messages or verification requests for additional guests on their reservation through the Autohost system. Here's what you need to know: If you or your guests are experie"
---
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# Why are guests receiving messages or verification requests for additional guests on their reservation?
Guests should not be receiving messages or verification requests for additional guests on their reservation through the Autohost system. Here's what you need to know:
- Autohost's communication policy:
- Autohost only sends communications directly to the primary guest on the reservation.
- These communications follow the designated message flow set up in the Autohost system.
- Examples include guest portal invite messages and reminders to complete the guest portal.
- Types of communications:
- Autohost may send text messages or emails, depending on the message flow configuration in your Autohost account.
- Additional guests:
- Autohost does not send messages or verification requests to additional guests listed on a reservation.
- Only the primary guest's contact information is used for communication.
- Other possibilities:
- If guests are receiving messages for additional guests, it's possible that these communications are coming from another platform or system used by the property.
- Autohost does not have visibility or insight into message flows set up in other platforms.
If you or your guests are experiencing unexpected communications or verification requests, we recommend:
1. Check with your property management team to see if they are using any other messaging systems that might be sending these communications.
2. Review your Autohost account settings to ensure the message flow is configured correctly.
3. If the issue persists, contact Autohost support for further assistance in investigating the source of these messages.
Remember, Autohost is designed to communicate only with the primary guest to maintain privacy and streamline the guest communication process.
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