Guests are receiving negative reviews about the "3rd party" verification system due to several factors:
- Unexpected third-party involvement in the booking process
- Repetitive notifications requesting identity verification
- Perceived redundancy when guests have already verified their identity on the booking platform
To better explain the use of Autohost to our guests and improve their experience, we can:
- Communicate transparently about the verification process upfront
- Emphasize the security benefits for both guests and property owners
- Streamline the process to reduce redundant verifications
- Improve the notification system to confirm completion and stop sending daily reminders
Here's a suggested template for explaining Autohost to guests:
Thank you for booking [Property Name]!
To ensure a smooth and secure check-in process, we use Autohost, a trusted verification system similar to what hotels use. Here's what you need to know:
- Your reservation is confirmed, but you'll need to complete a quick verification step to receive your check-in instructions.
- Click this secure link to verify your ID: [Verification Link]
- This process typically takes less than 5 minutes and helps us maintain a safe environment for all our guests and properties.
- Once verified, you'll receive your check-in instructions within 48 hours of your arrival.
Why do we use Autohost?
- To enhance security for you and our property
- To streamline the check-in process
- To comply with local regulations and insurance requirements
If you have any questions or concerns about this process, please don't hesitate to contact us. We're here to help ensure a comfortable and secure stay for you!
By implementing these changes and clearly communicating the purpose and benefits of the verification process, we can help reduce negative feedback and improve the overall guest experience.