Why are guests still seeing old House Rules after updates have been submitted?

Guests may still be seeing old House Rules after updates have been submitted due to the way Autohost handles house rules at different levels. Here's what you need to know:

1. Two levels of House Rules:
   • Autohost allows for both global house rules and listing-specific house rules.
   • Global rules are set in the Guest Portal under the House Rules section.
   • Listing-specific rules are set within each individual listing's House Rules tab.
2. Rule Hierarchy:
   • When a listing-level house rule is configured, it takes precedence over the global settings.
   • If a listing has its own rules, these will be displayed instead of the global rules.
3. Checking and Updating Rules:
   • To update global rules:
     • Navigate to the Guest Portal 
     • Access the House Rules section
       
       
   • To check or update listing-specific rules:
     • Go to the specific listing in your Autohost dashboard
     • Select the House Rules tab
     • Update or remove listing-level rules as needed
       
       
4. Why Updates May Not Appear:
   • If you've updated global rules but they're not showing:
     • Check if the listing has its own specific rules. If listing-specific rules exist, they will override global rules

Remember, changes to house rules may not apply retroactively to existing reservations, depending on your settings. Always test changes with a new reservation or listing view to confirm they're displaying as intended.