There are several reasons why messages may not be queued or sent for some reservations:
- Workflow Configuration:
- The issue may be related to inconsistent configurations across different booking channels.
- Solution: Review and align workflow configurations, especially between Airbnb and Booking.com. Copy relevant code snippets to ensure consistency.
- Channel-Specific Behavior:
- The problem may affect certain channels (e.g., Booking.com) more than others.
- Solution: Pay special attention to channel-specific workflows, ensuring messages are set to be sent via email to Stargate (Autohost's messaging system).
- Message Visibility:
- Messages might be sent but not visible in the Autohost interface for certain bookings.
- Solution: Check the Stargate tab in the Autohost portal for specific reservations to confirm if messages were actually sent.
- Payment Status:
- Payment status might affect message queuing.
- Solution: Verify that workflow conditions are correctly set to trigger messages based on payment status.
If you encounter this issue:
- Check Specific Reservations: Investigate individual cases using reservation codes in the Autohost portal.
- Compare Workflows: Review and align workflows across different booking channels.
- Verify Message Settings: Ensure messages are configured to be sent via email to Stargate for all relevant workflows.
- Contact Support: If the issue persists, reach out to Autohost support with specific examples for further investigation.
Always provide specific reservation examples when reporting problems to facilitate faster and more accurate troubleshooting.