Reservation Management FAQs
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      3. Reservation Management FAQs

      Why is Autohost unable to send an SMS to a specific telephone number?

      Autohost may be unable to send an SMS to a specific telephone number for the following reasons:

      1. The number is a landline:
        • Autohost's SMS service is designed to send messages to mobile phone numbers.
        • If a guest provides a landline number, the system will not be able to send an SMS.

      2. Invalid phone number format:
        • The phone number must be in a valid international format, including the country code.
        • Ensure that the number doesn't contain any special characters or spaces.
      3. Restricted number:
        • Some phone numbers may be restricted from receiving SMS messages due to carrier restrictions or user settings.

      To resolve this issue:

      1. Verify the phone number:
        • Check if the provided number is a mobile number and not a landline.
        • Ensure the number is in the correct international format.
      2. Request an alternative number:
        • If the guest has provided a landline number, ask them for a mobile number instead.
      3. Use alternative communication methods:
        • If SMS delivery is not possible, consider using email or other messaging platforms to communicate with the guest.

      Note: Always ensure that you have the guest's consent to communicate via the provided contact methods and comply with relevant data protection regulations.