Why are red reservations not being reported to our team when they are automatically declined?

Red reservations are not automatically declined in Autohost. Here's a clarification:

• Red Risk Color: When a reservation is assigned a "red" risk color in Autohost, it's typically labeled with a "review" status, not automatically declined or cancelled.
• Manual Decline: The "decline" status in Autohost usually requires manual action. A user needs to access the dashboard and click the "decline" button.
• Automatic Declines: There are exceptions where reservations can be automatically declined based on specific business rules set up in your account. For example:
  1. If the guest's age is 21
  2. If the credit card fails at least three times
• Dashboard Access: All reservations flagged for review and all declined reservations can be found on the Autohost dashboard.
  
  

To address your concerns:

1. Regularly check the Autohost dashboard for reservations flagged for review or declined.
2. For further assistance with these settings, please reach out to Autohost support.