Here's what you need to know:
- Why does this happen?
- Airbnb may not be immediately aware of the high-risk assessment made by Autohost.
- The cancellation process may not be properly communicated or executed by the host.
- How can hosts avoid cancellation fees?
- Choose the option "I'm uncomfortable with this guest" when canceling a reservation.
- Explain that the guest's reservation violates your Terms of Service (ToS).
- For last-minute or same-day check-ins, call Airbnb's support line directly.
- What should hosts tell Airbnb?
- Inform Airbnb that you're uncomfortable hosting the guest.
- State that the guest has violated your booking conditions.
- Mention that the guest failed to provide necessary information to enter the property, as stated in your ToS.
- What if Airbnb has already canceled and charged a fee?
- Contact Airbnb support and explain the situation.
- Provide documentation from the Autohost portal to support your high-risk guest claim.
- Be persistent, as some Airbnb representatives may not immediately understand the situation.
- How can Autohost help?
- Autohost provides documentation through its portal to support your high-risk guest claims.
- Your dedicated Success Manager can offer guidance on communicating with Airbnb about cancellations based on Autohost's risk analysis.
Remember, proper communication and following the correct cancellation procedures can help minimize issues with Airbnb cancellations and fees for high-risk guests identified by Autohost.