You may receive multiple "Payment concern" notifications for credit card payments due to Autohost's integration with Stripe and the payment processing system. Here's a detailed explanation:
- Source of Payment Information:
- Autohost sources all credit card transaction details from Stripe, which serves as your payment processor.
- Stripe's Payment Blocking:
- In some cases, Stripe may block payments due to potential fraud concerns.
- When a payment is blocked by Stripe, it triggers a "Payment concern" notification in Autohost.
- Multiple Notifications:
- If a payment is repeatedly attempted and blocked by Stripe, each attempt may trigger a new "Payment concern" notification.
- This can result in guests receiving multiple notifications for the same reservation.
- Viewing Payment Details:
- Property managers can view detailed payment information and status in their Stripe dashboard.
- For specific reservations with payment concerns, it's recommended to check both the Autohost and Stripe dashboards for comprehensive information.
If you're experiencing persistent issues with multiple payment concern notifications or have questions about specific reservations, it's recommended to contact Autohost support with the reservation details (confirmation code, check-in date, and guest name) for further investigation and assistance.