A blocklisted guest may not be flagged in Autohost due to the following reasons:
- Unlinked blocklist sheet: The blocklist sheet may not be properly linked to your account, preventing the system from accessing the blocklist information.
- Incomplete guest information: If the guest's information (particularly email and phone number) doesn't match exactly with the blocklist entry, the system may not flag the reservation.
- Different contact information: Guests may use different email addresses or phone numbers than those listed in the blocklist.
To address these issues and improve blocklist flagging:
- Verify blocklist sheet linkage: Ensure that your blocklist sheet is properly linked to your Autohost account.
- Provide complete information: Include as much information as possible when adding guests to the blocklist, especially email addresses and phone numbers.
- Use digital fingerprinting: Utilize Autohost's feature that tracks reservations based on the device guests are using.
- Regularly update and verify the blocklist: Keep your blacklist up-to-date and ensure all information is accurate and complete.
Remember that the Screening AI primarily runs checks against the phone number and email address found on the blocklist sheet. Keeping this information current and accurate is crucial for effective flagging.