The guest portal may not be accepting the guest's address due to our address validation process. Here's what you need to know.
Our address validation system uses Google Maps to validate addresses entered in the guest portal. This ensures accuracy and helps prevent errors in guest information.
- Possible Reasons for Address Rejection:
- The address may not be recognized by Google Maps.
- There might be a typo or formatting issue in the address.
- The address could be incomplete or missing crucial information.
- Steps to Resolve Address Issues:
- Double-check the address for any typos or formatting errors.
- Ensure all required address components are included (street number, street name, city, state/province, zip/postal code, country).
- Try entering the address exactly as it appears in Google Maps.
- Reporting Address Problems:
- If the issue persists, contact Autohost support.
- When reporting, always provide the full address being entered. This helps in diagnosing the specific problem.
Remember: Address validation is an important part of our KYC (Know Your Customer) and fraud detection processes. It helps ensure the security and integrity of bookings for short-term rentals.