The guest may be unable to complete payment or add a card during the pre-authorization process due to a generic decline from the payment processor. Here's what you need to know:
- The specific decline reason can be found in the Autohost dashboard.
- Decline reasons come from Stripe, the payment processor used for security deposits.
- A "generic decline" means the card issuer declined the charge without providing a specific reason.
- This could be due to various factors such as insufficient funds, suspicious activity, or other issues on the card issuer's end.
To check the decline reason:
- Log into your Autohost dashboard
- Navigate to the section where transaction details are displayed
- Look for information related to the declined transaction
For more detailed information about decline codes and how to resolve them, refer to Stripe's official documentation.
To resolve the issue:
- The guest may need to try a different payment method
- Alternatively, they can contact their card issuer to understand why the transaction was declined and resolve any issues on their end
Support for guests:
- Provide clear instructions on how to proceed if they encounter a payment decline
- Offer alternative payment methods if available
- Be prepared to assist guests in contacting their card issuer if necessary
Remember, while Autohost can provide information about the decline, the specific reason often comes from the card issuer, and resolving the issue may require action from the guest or their bank.