The lock code may not be showing in the message for a specific listing due to an issue with the information received from the property management system. Here's what you need to know:
- Autohost's role:
- Autohost acts as a gatekeeper for messages, receiving them from the property management system and forwarding them once certain conditions are met.
- Autohost does not generate or modify the content of these messages.
- Possible causes:
- The lock code information is missing from the original message sent by the property management system.
- There may be a configuration issue in the property management system that prevents the lock code from being included in the message.
- Troubleshooting steps:
- Check the original message in your property management system to ensure the lock code is present.
- Verify that the lock code field is properly configured in your property management system settings.
- Contact your property management system's support team for assistance in resolving the issue.
- Autohost support:
- If you've confirmed that the issue is not with your property management system, contact Autohost support for further investigation.
Remember that Autohost can only forward the information it receives from your property management system. If the lock code is missing from the original message, it will not appear in the message sent through Autohost.