The security deposit screen may not load for guests due to issues with the Stripe integration. Common causes include:
- Expired or revoked Stripe API key
- Suspended Stripe account
- Integration errors between Autohost and Stripe
To resolve this issue:
- Log in to your Autohost Dashboard
- Navigate to the Stripe integration settings
- Check for any error messages related to your Stripe account
- If you see an "Expired API Key" error: a. Disconnect the current Stripe connection b. Reconnect Stripe with valid API credentials
- If your Stripe account is suspended, contact Stripe support to resolve any account issues
- After resolving Stripe-related problems, test the guest portal to ensure the security deposit screen loads correctly
If you continue to experience issues after following these steps, please contact Autohost Support for further assistance. It's crucial to address these problems promptly, as they can significantly impact guest experience and business operations.