The verification link may not work due to the following reasons:
- Disabled or Inactive Listings:
- If the listing associated with the reservation is disabled or marked as inactive in the Autohost system, the verification link will not function properly.
- Missing Reservation in Autohost Dashboard:
-
- The verification links only work when the corresponding reservation is found in the Autohost Dashboard.
- If the listing wasn't initially present in the system or is inactive, the reservation may not have been generated in Autohost.
To resolve this issue:
- Check Listing Status:
- Verify if the listing associated with the reservation is active in your Autohost dashboard.
- Enable Inactive Listings:
- If listings are found to be inactive, enable them in your Autohost account.
- Perform a Manual Reservation Import:
- After enabling listings, perform a manual reservation import to ensure all existing reservations for the newly enabled listings are received by Autohost.
- For detailed instructions please see: https://help.autohost.ai/knowledge/importing-pre-existing-listings
If you continue to experience issues after following these steps, please contact Autohost support at support@autohost.com for further assistance. Be prepared to provide the following information:
- Guest name
- Reservation ID
- Confirmation ID
- Associated listing details