Autohost's verification system relies on various data points to calculate risk scores for reservations, and these scores can change as new information is received. While name mismatches and photo discrepancies are considered in the risk assessment, they alone do not necessarily indicate fraud or automatically prevent verification.
Key points to understand:
- Multiple factors: The system considers multiple data points beyond just name and photo matching.
- Evolving risk scores: Risk scores can change as new information becomes available during the reservation process.
- Name mismatches: A name mismatch alone is not always indicative of fraudulent activity.
- Manual review options: To address concerns about name mismatches and same-day bookings, Autohost offers customizable business rules:
- Flag reservations with name mismatches for manual review
- Flag same-day reservations for manual review
- Client control: These rules allow clients to manually review and either approve or decline flagged reservations, providing an extra layer of control over the verification process.
If you're concerned about verification decisions, contact Autohost support to discuss implementing or adjusting these business rules for your account.