Streamline | Autohost Reservation Communication Workflow (Message Setup Guide)

Please refer to this guide to set up your new automated guest communication workflow with the enactment of Autohost.

Table of Contents

1. Learn about the Autohost Process Flow
2. Set up your Message Templates
   1. Booking Confirmation
   2. Reminder(s)
   3. Check-in Instructions

1. Autohost Process Flow

To learn more about the process flow, refer to this help center article.

2. Set up your Message Templates

1. On Streamline, go to Communication > General > Manage Documents
   
2. On the Manage Documents page, scroll to the bottom and click Add New Document
   
3. Create the following Message Templates:

1. 1. Autohost Booking Confirmation
   2. Autohost Reminder(s)
   3. Autohost Check-In Instructions

a. Autohost Booking Confirmation

The intention of this communication is for the guest to review their reservation details and complete their guest verification. 

Please follow the steps below to create the Autohost Booking Confirmation:

- STEP1 -

Name your document:

Autohost Booking Confirmation

Click 'Continue' to the next page >> 

- STEP 2 - 

Would you like to use an email trigger?: 

Yes

Email Subject: 

Thank You For Booking ({global.reservation.id})

Pick your trigger and delay: 

Booking Confirmation

Now, scroll down to the bottom of the page, and click Continue >>

- STEP3 -

Who will receive?

Guests

Click 'Continue' to the next page >>

- STEP4 -

Choose which properties use this document:

Select desired 'Resorts' and 'Homes' or select 'All system properties'

Click 'Continue' to the next page >>

- STEP5 -

Attach PDF's or other files to be attached to the emails:

Files are not required for this document, but choose any applicable PDFs or files desired.

Click 'Continue' to the next page >>

*STEP6 is skipped. You will automatically move from STEP5 to STEP7.

 - STEP7 -

Select status active/inactive:

InActive

Click 'Continue' to the next page >> 

- STEP8 -

Click on the blue hyperlinked text "here" (highlighted below) to review your new document. Document editor will appear in a new pop-up.

Review, and click Submit.

- STEP9 -

Click 'Go To Documents List', search for "Autohost Booking Confirmation". Once your document appears, click on the pencil icon 'Editor' to add your message copy. 

- STEP10 -

In a new Message pop-up, edit the copy as follows:

Hi {reservations.first_name},

Thank you for booking a stay with us!

Please review the following reservation details:
{reservations.unit_name}
Check-in: {reservations.startdate}
Check-out: {reservations.enddate}
Number of Guests: {reservations.occupants}

To ensure the safety of our guests, staff, properties, and community; we require all guests to complete our secure guest verification portal as noted in our listing description. 
Please complete the guest verification portal linked below ahead of your check-in date, to ensure your check-in instructions are sent ahead of your arrival.

https://verifyhub.org/{global.reservation.id}

Please note: The Guest Verification Portal may take up to 30 minutes to generate your reservation details post booking.

We look forward to hosting you!

Thank you,

{companies.name}

Review the message copy for error, ensure all custom variable 'tags' are correct. Once reviewed, proceed to save the message template by clicking 'Complete Modification'

b. Autohost Reminder(s)

The intention of the reminder messages are to remind any guests who did not complete the guest portal to complete it before their arrival. Most guests fall into two different personality types when it comes to booking stays, they either like to get everything done and checked off in advance, or they wait until the last minute to review any information regarding their upcoming stay. To ensure we meet the needs of both personality types, we recommend the following reminder message sequence:

Proceed to create the following documents for Reminders 1-4 as desired:

On the Manage Documents page, scroll to the bottom and click Add New Document.

 - STEP1 -

Name your document:

Autohost Reminder 1-4 (X hour(s) after booking confirmation)

Click 'Continue' to the next page >> 

 - STEP2 -

Would you like to use an email trigger?

Yes

Email Subject:

Friendly reminder to verify your reservation 

Pick your trigger and delay:

Search for 'X Hours after Booking' and change value to: 1-48



Search for 'Send Document When This Flag is UN-Selected' and choose: 'Autohost Guest Portal Completed'. Leave 'Enable for Quotes & Inquiries' unselected as seen below:

Click 'Continue' to the next page >> 

- STEP3 -

Who will receive?

Guests

Click 'Continue' to the next page >>

 - STEP4 -

Choose which properties use this document:

Select desired 'Resorts' and 'Homes' or select 'All system properties'

Click 'Continue' to the next page >>

 - STEP5 -

Attach PDF's or other files to be attached to the emails:

Files are not required for this document, but choose any applicable PDFs or files desired.

Click 'Continue' to the next page >>

*STEP6 is skipped. You will automatically move from STEP5 to STEP7.

- STEP7 -

Select status active/inactive:

InActive

Click 'Continue' to the next page >> 

- STEP8 -

Click on the blue hyperlinked text "here" (highlighted below) to review your new document. Document editor will appear in a new pop-up.

Review, and click Submit.

- STEP 9 -

Click 'Go To Documents List', search for the recently created "Autohost Reminder" message. Once your document appears, click on the pencil icon 'Editor' to add your message copy. 

Edit the Message Copy as follows:

Hi {reservations.first_name}, 

This is a friendly reminder that your reservation is not yet verified. 
Please take a moment to verify your reservation by completing our secure Guest Verification portal below: 

https://verifyhub.org/{global.reservation.id}

We thank you for your participation in keeping our homes and communities safe!

Thank you, 
{companies.name}

Click 'Complete Modification' to save.

---

Proceed to create the following documents for Reminders 5-9 as desired:

On the Manage Documents page, scroll to the bottom and click Add New Document.

- STEP1 -

Name your document:

Autohost Reminder 5-9 (X days(s) before check-in)

Click 'Continue' to the next page >> 

 - STEP2 -

Would you like to use an email trigger?

Yes

Email Subject:

Reminder to verify your reservation 

Pick your trigger and delay:

Search for 'X Days Before Check-In' and change value to: 14-2


Search for 'Send Document When This Flag is UN-Selected' and choose: 'Autohost Guest Portal Completed'. Leave 'Enable for Quotes & Inquiries' unselected as seen below:

Click 'Continue' to the next page >> 

- STEP3 -

Who will receive?

Guests

Click 'Continue' to the next page >>

 - STEP4 -

Choose which properties use this document:

Select desired 'Resorts' and 'Homes' or select 'All system properties'

Click 'Continue' to the next page >>

 - STEP5 -

Attach PDF's or other files to be attached to the emails:

Files are not required for this document, but choose any applicable PDFs or files desired.

Click 'Continue' to the next page >>

*STEP6 is skipped. You will automatically move from STEP5 to STEP7.

- STEP7 -

Select status active/inactive:

InActive

Click 'Continue' to the next page >> 

- STEP8 -

Click on the blue hyperlinked text "here" (highlighted below) to review your new document. Document editor will appear in a new pop-up.

Review, and click Submit.

- STEP 9 -

Click 'Go To Documents List', search for the recently created "Autohost Reminder" message. Once your document appears, click on the pencil icon 'Editor' to add your message copy. 

Edit the Message Copy as follows:

Hi {reservations.first_name},

Your stay is quickly approaching! 

This is a friendly reminder that your reservation is not yet verified.
Please take a moment to verify your reservation by completing our secure Guest Verification portal below: 

https://verifyhub.org/{global.reservation.id}

As a reminder, check-in instructions will not be sent until guest verification is complete.

We thank you for your participation in keeping our homes and communities safe!

Thank you,
{companies.name}

Review the message copy for error, ensure all custom variable 'tags' are correct. Once reviewed, proceed to save the message template by clicking 'Complete Modification'.

---

Proceed to create the following document for the Final Urgent Reminder:

On the Manage Documents page, scroll to the bottom and click Add New Document.

 - STEP1 -

Name your document:

Autohost Final Urgent Reminder (24-48 hours prior to arrival)

Click 'Continue' to the next page >> 

 - STEP2 -

Would you like to use an email trigger?

Yes

Email Subject:

Urgent Reminder to verify your reservation 

Pick your trigger and delay:

Search for 'X Hours Before Check-In' and change value to: 24-48


Search for 'Send Document When This Flag is UN-Selected' and choose: 'Autohost Guest Portal Completed'. Leave 'Enable for Quotes & Inquiries' unselected as seen below:

Click 'Continue' to the next page >> 

- STEP3 -

Who will receive?

Guests

Click 'Continue' to the next page >>

 - STEP4 -

Choose which properties use this document:

Select desired 'Resorts' and 'Homes' or select 'All system properties'

Click 'Continue' to the next page >>

- STEP5 -

Attach PDF's or other files to be attached to the emails:

Files are not required for this document, but choose any applicable PDFs or files desired.

Click 'Continue' to the next page >>

*STEP6 is skipped. You will automatically move from STEP5 to STEP7.

- STEP7 -

Select status active/inactive:

InActive

Click 'Continue' to the next page >> 

- STEP8 -

Click on the blue hyperlinked text "here" (highlighted below) to review your new document. Document editor will appear in a new pop-up.

Review, and click Submit.

- STEP 9 -

Click 'Go To Documents List', search for the recently created "Autohost Reminder" message. Once your document appears, click on the pencil icon 'Editor' to add your message copy. 

Edit the Message Copy as follows:

Hi {reservations.first_name},

Your check-in instructions can not be sent as we have identified that you have not yet completed our guest verification. 
Your stay is at risk of cancellation if guest verification is not completed soon. 

To verify your reservation and receive your check-in instructions, please complete the guest verification link below:
https://verifyhub.org/{global.reservation.id}

Thank you,
{companies.name}

Review the message copy for error, ensure all custom variable 'tags' are correct. Once reviewed, proceed to save the message template by clicking 'Complete Modification'.

c. Check-In Instructions

On the Manage Documents page, scroll to the bottom and click Add New Document.

 - STEP1 -

Name your document:

Autohost Check-In Instructions

Click 'Continue' to the next page >> 

 - STEP2 -

Would you like to use an email trigger?

Yes

Email Subject:

Check-in details for your upcoming reservation: 

Pick your trigger and delay:

Search for 'X or Less Days Before Check-In' and input your desired number of days before check-in (recommended 1-2 days)


Search for 'Send Document When This Flag is Selected' change value to 'Autohost Verified'

Click 'Continue' to the next page >>

- STEP3 - 

Who will receive?

Guests and any other desired recipients.

- STEP4 -

Choose which properties use this document.

Select desired 'Resorts' and 'Homes' or select 'All system properties'

Click 'Continue' to the next page >>

- STEP5 -

Attach PDF's or other files to be attached to the emails:

Files are not required for this document, but choose any applicable PDFs or files desired.

Click 'Continue' to the next page >>

*STEP6 is skipped. You will automatically move from STEP5 to STEP7.

- STEP7 -

Select status active/inactive:

InActive

Click 'Continue' to the next page >> 

- STEP8 -

Click on the blue hyperlinked text "here" (highlighted below) to review your new document. Document editor will appear in a new pop-up.

Review, and click Submit.

- STEP 9 -

Click 'Go To Documents List', search for the recently created "Autohost Reminder" message. Once your document appears, click on the pencil icon 'Editor' to add your message copy. 

Edit the Message Copy as follows:

Hi {reservations.first_name},

[Insert check-in instruction details.]

Thank you,
{companies.name}

Review the message copy for error, ensure all custom variable 'tags' are correct. Once reviewed, proceed to save the message template by clicking 'Complete Modification'.

Congratulations! You've successfully set up your new Autohost | Streamline guest communication workflow!