Guesty Message Setup Guide (via Communication Workflows)

We will refer to this page to set up your guest messages on Guesty.

First, let's add a new contact to your Phone Book:

  1. On Guesty, go to Contacts > Phone Book.

  2. Click 'Add a contact'.

  3. Fill out the following:

    1. First name: Autohost

    2. Last name: Stargate

    3. Email*: <your-stargate-id>@stargate.autohost.ai

  4. Leave the other fields blank, and click Save.

Note:

*Access your unique Autohost Stargate ID by following this link. You will find it under the Stargate tab (see image below).

Screenshot_Where to Locate Autohost Stargate ID on Autohost

Second, let's create a new workflow:

  1. On Guesty, go to Automations.

  2. Click '+ Add Workflow'.

  3. Select Custom Workflow. Click the pencil icon next to the title, and rename it to "Autohost - Guesty Workflow"

  4. Next, select the following workflow conditions:

    1. Specific Property: Select All

    2. Notice before check-in: Any time

    3. Duration of stay: Any duration 

  5. Click 'Save as draft'

Screenshot_How to Create a Communication Workflow on Guesty-1

Now, let's create our messages: 

  1. Click on the communication workflow you just created.

  2. Click on the '+' icon below Booking Confirmation.

  3. Create the following five messages:

    1. AH Booking Confirmation
    2. AH Reminder 1
    3. AH Reminder 2
    4. AH Urgent Reminder
    5. AH Check-In Instructions

Note: 

If your Guest Portal is hosted on a white-labelled URL, be sure to insert it in place of the generic link (https://verifyhub.org). For info, contact your Autohost Account Manager.

Tip:

For each message, click +Add Variable (located at the top-right of the message box) to replace the [italicized text in brackets] with the correct personalization variables. 

Video Tutorial coming soon - stay tuned.


>> AH BOOKING CONFIRMATION 

Name your message:

AH Booking Confirmation

When should this message be sent:

at booking confirmation

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Thank You For Booking {{confirmation_code}}

Message:

Hi {{guest_first}},

Thank you for booking a stay with us. 

Here are your reservation details: 

{{listing}}
Check-in: {{checkin}}
Check-out: {{checkout}}
Number of Guests: {{number_of_guests}}


Please visit our secure Guest Portal in order to verify your reservation and receive your check-in instructions:

https://verifyhub.org/{{confirmation_code}}

If you have questions, please contact us via email or through your booking platform.

We look forward to hosting you.

Thank you,
Guest Experience Team

#AHP#guesty:platform:{{confirmation_code}}:confirmation#AHP#

 

Here's a screenshot of what it should look like:

Screenshot_How to Set Up the AH Confirmation Message on Guesty


>> AH REMINDER #1

Name your message:

AH Reminder #1

When should the message be sent:

3 hours after booking confirmation

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Reminder to verify your reservation {{confirmation_code}}

Message:

Hi {{guest_first}}, 

This is a friendly reminder that your reservation is not yet finalized. 

Please take a moment to verify your reservation by completing our secure Guest Verification portal below:

https://verifyhub.org/{{confirmation_code}}

We thank you for your participation in keeping our homes and communities safe.

Thank you,
Guest Experience Team

#AHP#guesty:platform:{{confirmation_code}}:reminder1#AHP#

 

Here's a screenshot of what it should look like:

Screenshot_How to Set Up the AH Reminder 1 on Guesty-1


>> AH REMINDER #2

Name your message:

AH Reminder #2

When should the message be sent:

24 hours after booking confirmation

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Friendly reminder to verify your reservation {{confirmation_code}}

Message:

Hi {{guest_first}},

This is a friendly reminder that your reservation is not yet verified.

Please take a moment to verify your reservation by completing our secure Guest Verification portal below:

https://verifyhub.org/{{confirmation_code}}

We thank you for your participation in keeping our homes and communities safe.

Thank you, 
Guest Experience Team

#AHP#guesty:platform:{{confirmation_code}}:reminder2#AHP#

 

Here's a screenshot of what it should look like:

Screenshot_How to Set Up the AH Reminder 2 on Guesty


 

>> AH URGENT REMINDER 

Name your message:

AH Urgent Reminder

When should the message be sent:

48 hours before check-in date

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Urgent reminder to verify your reservation {{confirmation_code}}

Message:

Hi {{guest_first}},

This is an urgent reminder to verify your reservation immediately.

Verify your booking and receive your check-in instructions by completing the Guest Verification Portal below:

https://verifyhub.org/{{confirmation_code}}

Thanks, 
Your host 

#AHP#guesty:platform:{{confirmation_code}}:reminderurgent#AHP#

 

Here's a screenshot of what it should look like:

Screenshot_How to Set Up the AH Urgent Reminder on Guesty-1


 

>> AH CHECK-IN INSTRUCTIONS

Name your message:

AH Check-In Instructions

When should the message be sent:

24 hours before check-in date

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Your Upcoming Reservation {{confirmation_code}}

Message:

Hi {{guest_first}},

Thank you for verifying your reservation. We look forward to hosting you.

Here are your check-in details:

[insert check-in details]

We wish you a pleasant stay.

Thank you,
Guest Experience Team

#AHP#guesty:platform:{{confirmation_code}}:ci#AHP#

 

Here's a screenshot of what it should look like:

Screenshot_How to Set Up the AH Check-in Instructions on Guesty

 


Now, here's a screenshot of what your communication workflow should look like:

Screenshot_View of New Autohost - Guesty Communication Workflow on Guesty


Congratulations! You have just created a new communication workflow on Guesty.

Next, we will test the Autohost - Guesty workflow to ensure we are ready for our launch day. 

Ready? Let's book an appointment with an Autohost Onboarding Specialist.