Guesty Message Setup Guide (via Communication Workflows)

We will refer to this page to set up your guest messages on Guesty.

First, let's add a new contact to your Phone Book:

1. On Guesty, go to Contacts > Phone Book.

2. Click 'Add a contact'.

3. Fill out the following:

   1. First name: Autohost

   2. Last name: Stargate

   3. Email*: <your-stargate-id>@stargate.autohost.ai

4. Leave the other fields blank, and click Save.

Second, let's create a new workflow:

1. On Guesty, go to Automations.

2. Click '+ Add Workflow'.

3. Select Custom Workflow. Click the pencil icon next to the title, and rename it to "Autohost - Guesty Workflow"

4. Next, select the following workflow conditions:

   1. Specific Property: Select All

   2. Notice before check-in: Any time

   3. Duration of stay: Any duration 

5. Click 'Save as draft'

Now, let's create our messages: 

1. Click on the communication workflow you just created.

2. Click on the '+' icon below Booking Confirmation.

3. Create the following five messages:

   1. AH Booking Confirmation
   2. AH Reminder 1
   3. AH Reminder 2
   4. AH Urgent Reminder
   5. AH Check-In Instructions

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>> AH BOOKING CONFIRMATION 

Name your message:

AH Booking Confirmation

When should this message be sent:

at booking confirmation

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Thank You For Booking {{confirmation_code}}

Message:

Hi {{guest_first}},

Thank you for booking a stay with us. 

Here are your reservation details: 

{{listing}}
Check-in: {{checkin}}
Check-out: {{checkout}}
Number of Guests: {{number_of_guests}}

Please visit our secure Guest Portal in order to verify your reservation and receive your check-in instructions: 

https://verifyhub.org/{{confirmation_code}}

If you have questions, please contact us via email or through your booking platform.

We look forward to hosting you.

Thank you, 
Guest Experience Team

#AHP#guesty:platform:{{confirmation_code}}:confirmation#AHP#

 

Here's a screenshot of what it should look like:

---

>> AH REMINDER #1

Name your message:

AH Reminder #1

When should the message be sent:

3 hours after booking confirmation

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Reminder to verify your reservation {{confirmation_code}}

Message:

Hi {{guest_first}}, 

This is a friendly reminder that your reservation is not yet finalized. 

Please take a moment to verify your reservation by completing our secure Guest Verification portal below: 

https://verifyhub.org/{{confirmation_code}}

We thank you for your participation in keeping our homes and communities safe.

Thank you, 
Guest Experience Team

#AHP#guesty:platform:{{confirmation_code}}:reminder1#AHP#

 

Here's a screenshot of what it should look like:

---

>> AH REMINDER #2

Name your message:

AH Reminder #2

When should the message be sent:

24 hours after booking confirmation

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Friendly reminder to verify your reservation {{confirmation_code}}

Message:

Hi {{guest_first}},

This is a friendly reminder that your reservation is not yet verified.

Please take a moment to verify your reservation by completing our secure Guest Verification portal below:

https://verifyhub.org/{{confirmation_code}}

We thank you for your participation in keeping our homes and communities safe.

Thank you, 
Guest Experience Team

#AHP#guesty:platform:{{confirmation_code}}:reminder2#AHP#

 

Here's a screenshot of what it should look like:

---

 

>> AH URGENT REMINDER 

Name your message:

AH Urgent Reminder

When should the message be sent:

48 hours before check-in date

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Urgent reminder to verify your reservation {{confirmation_code}}

Message:

Hi {{guest_first}},

This is an urgent reminder to verify your reservation immediately. 

Verify your booking and receive your check-in instructions by completing the Guest Verification Portal below:

https://verifyhub.org/{{confirmation_code}}

Thanks, 
Your host 

#AHP#guesty:platform:{{confirmation_code}}:reminderurgent#AHP#

 

Here's a screenshot of what it should look like:

---

 

>> AH CHECK-IN INSTRUCTIONS

Name your message:

AH Check-In Instructions

When should the message be sent:

24 hours before check-in date

Send message to:

Contact > Autohost Stargate

How should the message be sent:

Email

Select this checkbox:

Use no-reply email address

Email Subject:

Your Upcoming Reservation {{confirmation_code}}

Message:

Hi {{guest_first}},

Thank you for verifying your reservation. We look forward to hosting you.

Here are your check-in details:

[insert check-in details]

We wish you a pleasant stay.

Thank you,
Guest Experience Team

#AHP#guesty:platform:{{confirmation_code}}:ci#AHP#

 

Here's a screenshot of what it should look like:

 

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Now, here's a screenshot of what your communication workflow should look like:

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Congratulations! You have just created a new communication workflow on Guesty.

Next, we will test the Autohost - Guesty workflow to ensure we are ready for our launch day. 

Ready? Let's book an appointment with an Autohost Onboarding Specialist.