Hospitable (formerly Smartbnb) Message Setup Guide

We will refer to this page to set up your guest message flow with Hospitable

Table of Contents

1. Learn about the Autohost Process Flow

2. Learn about Autohost Stargate

3. Set up your Message Templates

   1. AH Booking Confirmation

   2. AH Reminder 1 & 2

   3. AH Check-In Instructions

Learn about Autohost Process Flow

 

To learn more about the process flow, refer to this help center article. 

Learn about Autohost Stargate

Autohost Stargate is an email relay system.

Its purpose is to act as a gatekeeper in your online communications with guests, which allows Autohost's Screening AI to complete risk analysis on the guest. The results of this analysis will determine whether or not to release the check-in instructions.

Stargate uses verification-dependent filters to release (or withhold) specific messages (i.e. check-in instructions or house manuals).

To learn more about Stargate, refer to this help center article.

Set up your Message Templates 

First, let's create our messages by following the instructions below. Label the messages, as follows: 

1. AH Booking Confirmation

2. AH Reminder 1 & 2

3. AH Check-In Instructions

1. AH Booking Confirmation

Activation Steps:

1. On Hospitable, go to Guest experience > Messaging rules.

   
   
   

2. Click + Add new.

   
   
   
   

3. Navigate to Schedule a message, and select "After a new reservation".

   

4. Proceed to fill out the message template, as follows:

Message:

Hi %guest_first_name%,

Thank you for booking a stay with us.

Here are your reservation details:

%listing_name%
Check-in: %check_in%
Check-out: %check_out%

To receive your check-in instructions, complete our secure Guest Verification portal below:

https://verifyhub.org/%reservation_code%

We look forward to hosting you!

Thanks,
%host_first_name%

Timing:

1 minute

Under Scope, select:

your desired platforms.
your desired hosts.
your desired properties.

Now, scroll to the top, and review for spelling and error. Continue to the next section. 

2. AH Reminder 1 & 2

Activation Steps:

1. On Autohost, go to Guest Portal > Messages.

2. Review the message copy for the following Reminders to confirm it reflects your company language and branding:

   1. Reminder 1

   2. Reminder 2

Here's what Reminder 1 should look like:

 

Here's what Reminder 2 should look like:

3. AH Check-In Instructions

Depending on your guest check-in process, you can choose to set up your Check-In Instructions message in one of two ways:

Option 1: Set up the message on Hospitable

Activation Steps:

1. On Hospitable, go to Guest experience > Messaging rules.

   
   
   

2. Click + Add new.

   
   
   

3. Select Before check-in.

   
   
   

4. Proceed to fill out the message template, as follows:

Message:

Hi %guest_first_name%,

Thank you for verifying your reservation. We look forward to hosting you!

Here are your check-in details:

[INSERT CHECK-IN DETAILS HERE]

Thanks,
%host_first_name%

Under Settings, select this:

Require guest verification

Timing:

24 hours before check-in date

Under Scope, select:

your desired platforms.
your desired hosts.
your desired properties.

Now, scroll to the top, and review for spelling and error.

Option 2: Set up the message on Autohost

Activation Steps:

1. 1. Go to Guest Portal > Messages.

   2. Click on Check-in Instructions. Review and edit message copy according to your company language, tone, and branding.

   3. Once edited, click on the toggle to turn it 'on' (see image below).

      

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